Quick Answers

Answers to frequently asked questions and other useful information

• What happens to Data Sources and Databoards if the user that created them leaves the company?
• Can I change the format of currency or convert currency?
• Can I change the font size on a Text Visualization?
• Why can't I connect my Data Source?
• How to share your Databoards
• Why may "Page Reach" be different in Databox vs Facebook?
• How is our data synced, stored, and secured?
• How to restrict Databox Support from accessing your Account
• What's the maximum amount of historical data initially available when you connect a new Data Source?
• Why didn't I receive my account confirmation email?
• How to change the Date Range for the entire Databoard
• How to change the order of rows in a Table
• How to set different Aggregations for SQL, Google Sheets, Excel and Rest API Custom Metrics
• Why the Big Number is missing above my graph?
• Can I change the language in Databox or translate my dashboards and metrics?
• How to set Data Source access permissions
• What happens to my Custom Metrics created through Metric Builder if I downgrade?
• How do I downgrade my Databox plan?
• Can I download a PDF of my Databoards?
• How to track Instagram Ads data using the Metric Builder for Facebook Ads
• Why can't I connect my Facebook or Instagram Account?
• How to connect SQL databases using an SSH Tunnel
• What's the maximum amount of historical data accessible on my current plan?
• What are Standard Metrics and Dimensional Metrics?
• How does Databox's pricing work?
• How to embed a Databoard on a webpage
• How to increase your data sync frequency
• Can I export data into a CSV file
• How to calculate the percentage change in Databox vs HubSpot
• How to start a trial of Paid Plans
• How to change the time zone of a Data Source
• How to connect a Data Source you don't have direct access to
• Why are there duplicated Dimension names in Databox
• How to refresh data if it stops syncing due to inactivity or an expired Databox subscription
• How to delete a Data Source
• Why is my Data Source disconnected?
• How to set Databoard access permissions
• What types of authentication does Databox use to connect to my Data Sources?
• What are the causes of the "invalid access token provided" error when logging into Databox?
• How to recover account access if two-factor authentication is enabled
• How does data update when copying a Databoard to a Client Account?
• How to submit a request
• What is the default "Token" Data Source?
• How to reconnect a Data Source
• How do I upgrade my Databox Plan?
• What image format, file size and ratio should I use when adding Images to Datablocks?
• How to duplicate a Custom or Calculated Metric
• How to select a specific Dimension on a Datablock
• Does our data get deleted when we cancel our account?
• How to exclude or rename a Dimension using Metric Builder
• Why are certain Dimensions not showing up under Dimensional Metrics?
• Why is there a data discrepancy or inconsistency?
• Why am I only seeing partial or sampled data from Google Analytics?
• Which Date Ranges support Goals?
• What is the difference between Data Source and Data Source Connection?
• How to use Favorites
• Do you have access to my Data Source account credentials?
• How to use "[interval] to Date" vs "This [interval]" Date Ranges
• What version of Salesforce do you need to connect with Databox?
• How to add a User that already exists in the Databox system
• How to interpret and resolve the "Invalid Grant" error for Google Data Sources
• How to enable the Dark theme in your Databox Analytics Account
• Do you offer discounts for non-profits?
• Can I restore a deleted Databoard?
• How do I delete my account so I can be added to my company's account?
• Can I filter a Databoard by campaign, country, ad, etc.?
• How do I cancel my subscription or delete my account?
• Why is my account canceled and data syncing on hold?
• How do I manually add values in Databox rather than syncing from a Data Source?
• Can I create a Benchmark Group using Google Sheets spreadsheets, custom API integrations, SQL integrations, or third-party integrations?
• How can I see a list of my Data Source Connections?
• How can I share, move, or copy dashboard or reports to a client account?
• Why are some metrics not showing any historical data?
• How are Stripe Metrics calculated in Databox
• Can I connect a Personal LinkedIn Account to Databox?
• Does Databox accept guest posts, sponsored posts, or link exchanges?
• How to set the European number format
• Can I create a custom metric with multiple dimensions?
• How to change the Date Range for the entire Report
• How to edit a Databoard Account Template and push changes to Databoards
• How do I update information on my invoices
• Date Range Updates 2020
• How is data being calculated in the Databox Benchmarks
• How do I rename a Databoard?
• How to purchase the 15-minute sync add-on for a Data Source
• How to add columns to a Table
• Why can't I edit a Custom Metric?
• How do I update the data for my Excel files which were uploaded manually?
• How do I add Benchmarks to my Databoards