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Help Center
Quick Answers
Getting Started
Quick Answers
Account Management
Pricing and Billing
Benchmark Groups
Sharing and Notifications
Google
HubSpot
Facebook
Data Source Guides
Step-by-Step Instructions
Feature Overviews
Databoards
Metric Builder
Third-Party Integrations
Custom API Integrations
Use Cases
Partner Program
Goals
Quick Answers
Answers to frequently asked questions and other useful information
What happens to Data Sources and Databoards if the user that created them leaves the company?
Can I change the format of currency or convert currency?
Can I change the font size on a Text Visualization?
Why can't I connect my Data Source?
How to share your Databoards
Why may "Page Reach" be different in Databox vs Facebook?
How is our data synced, stored, and secured?
How to restrict Databox Support from accessing your Account
What's the maximum amount of historical data initially available when you connect a new Data Source?
Why didn't I receive my account confirmation email?
How to change the Date Range for the entire Databoard
How to change the order of rows in a Table
How to set different Aggregations for SQL, Google Sheets, Excel and Rest API Custom Metrics
Why the Big Number is missing above my graph?
Can I change the language in Databox?
How to set Data Source access permissions
What happens to my Custom Metrics created through Metric Builder if I downgrade?
How do I downgrade my Databox plan?
How to white-label Databox
Can I download a PDF of my Databoards?
How to track Instagram Ads data using the Metric Builder for Facebook Ads
How to troubleshoot viewing all Facebook Pages when connecting Facebook to Databox
How to connect SQL databases using an SSH Tunnel
What's the maximum amount of historical data accessible on my current plan?
What are Standard Metrics and Attributed Metrics?
How does Databox's pricing work?
How to embed a Databoard on a webpage
How to increase your data sync frequency
Can I export data into a CSV file
How to calculate the percentage change in Databox vs HubSpot
How to start a trial of Paid Plans
How to change the time zone of a Data Source
How to connect a Data Source you don't have direct access to
Why are there duplicated Dimension names in Databox
How to refresh data if it stops syncing due to inactivity or an expired Databox subscription
How to delete a Data Source
Why is my Data Source disconnected?
How to set Databoard access permissions
What types of authentication does Databox use to connect to my Data Sources?
What are the causes of the "invalid access token provided" error when logging into Databox?
How to recover account access if two-factor authentication is enabled
How does data update when copying a Databoard to a Client Account?
How to submit a request
What is the default "Token" Data Source?
How to reconnect a Data Source
How do I upgrade my Databox Plan?
What image format, file size and ratio should I use when adding Images to Datablocks?
How to duplicate a Custom or Calculated Metric
How to select a specific Dimension on a Datablock
How to rename the Metric legend on a Line Chart or Bar Chart
Does our data get deleted when we cancel our account?
How to exclude or rename a Dimension using Metric Builder
How to update Company Information from your Databox Analytics Account
Why are certain Dimensions not showing up under Attributed Metrics?
Why is there a data discrepancy or inconsistency?
Why am I only seeing partial or sampled data from Google Analytics?
Which Date Ranges support Goals?
Overview: Databox Support
What is the difference between Data Source and Data Source Connection?
How to use Favorites
Do you have access to my Data Source account credentials?
How to use "[interval] to Date" vs "This [interval]" Date Ranges
What version of Salesforce do you need to connect with Databox?
How to add a User that already exists in the Databox system
How to interpret and resolve the "Invalid Grant" error for Google Data Sources
How to enable the Dark theme in your Databox Analytics Account