Why is my account canceled and data syncing on hold?

When you connect additional Data Source Connections, an invoice may be issued to cover the cost of these connections. Unpaid invoices could result in your account being put on hold. Your subscription will be reinstated once your payment is received and confirmed. 

To view open invoices, navigate to Account > Billing. From here, you can review any unpaid invoices. Those from the past 3 months are the ones to focus on specifically, as older failed payments should have been addressed by this point. 

If you do not see any open invoices and are still unsure why your account is on hold, please reach out via chat and request to speak to a rep, or email us at help@databox.com for further assistance.