As your organization grows, it needs room for more accounts, more data sources to report on them, and more AI-powered work across every account. The Agency plan starts with a base allowance for each of these, and account packs are how you scale past it — every pack you add increases your account limit, data source limit, and shared AI credit pool at the same time, in a single purchase.
The same purchase covers whichever reason you're scaling for:
- Onboarding new accounts
- Adding data sources for accounts you already manage
- Growing the AI credit pool shared across all your accounts
- Go to Settings > Billing in your Databox account.
- Locate the Account pack card.
- Click Manage packs to open the Additional account packs panel.
- Use the slider to select how many packs you want in total.
- Review the updated account, data source, and AI credit limits, along with the prorated amount due today in the summary.
- Check the confirmation box, then click Confirm.
Once activated, the Your subscription section lists the account pack as a line-item add-on alongside your base plan, and your new limits take effect immediately.
- Go to Settings > Billing in your Databox account.
- In the Account pack card, click Manage packs.
- Use the slider to select the new, lower number of packs.
- Review the updated limits in the summary, check the confirmation box, then click Confirm.
FAQ
Do account packs apply to other plans?
No, account packs are specific to the Agency plan. On every other plan, you scale capacity by moving to a higher plan or tier instead — see Choose a subscription plan.
Does removing an account pack affect my billing cycle date?
No, your billing anchor date stays the same. Only the charge amount and your limits change starting with your next cycle.
