Skip to content
  • There are no suggestions because the search field is empty.

Cancel your subscription

Learn how to cancel your Databox subscription and what to expect regarding data and access after cancellation.

Availability

  Admins

  All accounts

  All subscription plans


If you no longer need your Databox subscription, you can cancel it at any time directly from your account. This guide walks you through the steps to cancel your subscription and explains what happens to your data and access once the cancellation is complete.

Cancel your subscription

To cancel your Databox subscription, follow these steps:

  1. Go to Settings > Billing in your Databox account.
  2. Scroll to the bottom of the page and click Cancel Subscription.
  3. In the confirmation popup, click Cancel Subscription again to complete the process.

After you cancel your subscription

Here’s what happens once your subscription is canceled:

  • Data syncing is on hold. No new data will be pulled from your connected data sources.
  • Feature access is limited. You won’t be able to create new connections, add data sources, or build datasets and custom metrics.
  • Existing synced data remains accessible unless the associated data sources, datasets, or metrics are deleted or purged.

Caution: Pausing data syncing can permanently impact metrics with historical data limits. If your subscription is reinstated later, gaps in data may occur. Be sure the data is no longer needed before confirming the cancellation.

Frequently Asked Questions

Can I reactivate my subscription after cancellation?

Yes. If your subscription has been canceled, you can reactivate it at any time:

  • Go to Settings > Billing.
  • Click Reactivate at the top of the Your subscription box.
  • If prompted, re-enter your payment information by clicking Add payment information in the Payment details section.

Why is data syncing on hold if I didn’t cancel my subscription?

If your subscription wasn’t canceled manually, data syncing may have been paused due to unpaid invoices. Your subscription remains active, but syncing is temporarily suspended until payment is received and processed.

To check for unpaid invoices:

  • Go to Settings > Billing in your Databox account.
  • In the Recent invoice box, click View all to open your full billing history. Check for any unpaid invoices, especially from the past 3 months.

If you don’t see any unpaid invoices and data syncing is still paused, please reach out via in-app chat and request to speak with a representative, or email us at help@databox.com.

Why is my subscription canceled and data syncing on hold if I didn’t cancel it myself?

Unpaid invoices could result in your account being put on hold. Your subscription will be reinstated once your payment is received and confirmed.

To view open invoices, navigate to Settings > Billing. From here, you can review any unpaid invoices. Those from the past 3 months are the ones to focus on specifically, as older failed payments should have been addressed by this point. 

If you do not see any open invoices and are still unsure why your account is on hold, please reach out via chat and request to speak to a rep, or email us at help@databox.com for further assistance.

Still need help?

Visit our community, send us an email, or start a chat in Databox.