If you no longer need your Databox subscription, you can cancel it at any time directly from your account. This guide walks you through the steps to cancel your subscription and explains what happens to your data and access once the cancellation is complete.
To cancel your Databox subscription, follow these steps:
- Go to Settings > Billing in your Databox account.
- Scroll to the bottom of the page and click Cancel Subscription.
- In the confirmation popup, click Cancel Subscription again to complete the process.
Here's what happens once your subscription is canceled:
- Data will continue syncing until your subscription ends. After that, syncing will be put on hold, meaning no new data will be pulled for your data sources.
- Feature access is limited. You won't be able to create new connections, add data sources, or build datasets and custom metrics.
- Existing synced data remains accessible as long as your account is active. If the account is later closed, your data enters a 30-day retention period before being permanently deleted.
- You can request a data export before closing your account by contacting Databox support. Exports are provided on a case-by-case basis where technically feasible.
FAQ
Can I reactivate my subscription after cancellation?
Yes. If your subscription has been canceled, you can reactivate it at any time:
- Go to Settings > Billing.
- Click Reactivate at the top of the Your subscription box.
- If prompted, re-enter your payment information by clicking Add payment information in the Payment details section.
Why is data syncing on hold if I didn't cancel my subscription?
If your subscription wasn't canceled manually, data syncing may have been paused due to unpaid invoices. Your subscription remains active, but syncing is temporarily suspended until payment is received and processed.
To check for unpaid invoices:
- Go to Settings > Billing in your Databox account.
- In the Recent invoice box, click View all to open your full billing history. Check for any unpaid invoices, especially from the past 3 months.
If invoices remain unpaid, account functionality may be further limited or disabled. If the issue isn't resolved within 30 days of suspension, the account may be closed and your data will enter a 30-day retention period before permanent deletion.
If you don't see any unpaid invoices and data syncing is still paused, reach out via in-app chat or email us at help@databox.com.
