You can enable optional add-ons to enhance your Databox subscription with additional features, support, and customization options. Add-ons are billed on a recurring basis and can be activated without changing your current subscription plan.
To enable an add-on for your subscription:
- Go to Settings > Billing in your Databox account.
- Locate the Add-ons section at the bottom.
- Review available add-ons and select Enable or Setup to add them to your subscription.
- Confirm your selection and any associated charges.
- Click Enable or Save to apply the changes.
Once enabled, the add-on will be reflected in your active subscription, and the functionality will be available immediately.
FAQ
Can I disable an add-on after enabling it?
Yes, recurring add-ons can be canceled at any time. The associated features will be disabled immediately, and any unused time will be prorated as a credit on your next invoice.
Can I trial an add-on before purchasing?
Currently, add-ons do not have separate trial options. If you're unsure which add-ons are right for you, contact Support for guidance.
How do I know which add-ons are available for my account?
Go to the Settings > Billing page in your Databox account to view and manage available add-ons based on your plan and usage.
Where can I see which add-ons are currently active?
Your active add-ons are listed in the Your subscription section of the Billing page in your account settings.
Will I be charged immediately after enabling an add-on?
Yes, enabling an add-on triggers immediate billing. Recurring add-ons are billed at a prorated amount for the current period and then included in your regular billing cycle moving forward.
