Guide: Using Front with Databox

Currently, there is not a direct Databox + Front integration available, but there are alternative ways to sync your Front data with Databox.

These alternatives utilize third-party integrations such as Zapier, Integromat, or the Databox API.

Pro Tip: If you don't have the time or resources to set this up yourself, check out our services where we can build the custom integration for you. For additional information, feel free to connect with our team via chat or email us at [email protected].

HOW TO

How to use Zapier to sync Front data

Zapier is a trigger-based app, meaning you can have certain events (such as a new card being added) trigger certain actions (updating the relevant data and syncing with Databox) using Zaps. Because triggers initiate data syncs, historical data will not be available for metrics that are synced using Zapier. 

Learn more about the Zapier + Databox third-party integration here.

Whenever possible, it’s recommended that you use a Zap Template. This will save you time and will streamline the process of syncing Front data with Databox using Zapier. 

You can also create Zaps from scratch if a Zap Template isn’t available.

IN THIS SECTION

Zap Templates available for Front Metrics

We are in the process of developing Zapier Zaps for Front data.

Creating Zaps from scratch for Front Metrics

The following Front Metrics can also be synced with Databox by creating a Zap from scratch: 

  • New Inbound Message
    (triggered when a new message is received)
  • New Tag Added to Message
    (triggered when a tag is added to a conversation)
  • Rule Triggered
    (triggered when criteria for a team rule is met)
  • New Comment
    (triggered when a new comment is posted on a conversation)
  • Card Outbound Message
    (triggered when a message is sent)

Learn how to create Zaps from scratch here.

How to use Integromat to sync Front data

Integromat is a third-party integration that allows you to sync data between apps. Integromat has a long list of native integrations along with the ability to sync custom data via the API.

Learn more about the Integromat + Databox third-party integration here

Whenever possible, it’s recommended that you use an Integromat Template. This will save you time and will streamline the process of syncing Front data with Databox using Integromat. 

If a Template isn’t available, you can sync additional Front with Databox using Integromat by setting it up from scratch.

IN THIS SECTION

Integromat Templates available for Front Metrics

We are in the process of developing Integromat Templates for Front data.

Syncing additional Front Metrics using Integromat

The following Front Metrics can also be synced with Databox by setting up the connection from scratch:

  • Watch Events
    (triggered when an event occurs)
  • List Teams
    (retrieves a list of all teams)
  • List Teammates
    (retrieves a list of all teammates)
  • List Inboxes
    (retrieves a list of all inboxes)
  • List Channels
    (retrieves a list of all channels)
  • List Conversations
    (retrieves a list of all conversations)
  • List Comments
    (retrieves a list of all comments)
  • List Contacts
    (retrieves a list of all contacts)
  • List Contact Groups
    (retrieves a list of all contact groups)
  • List Rules
    (retrieves a list of all rules)
  • List Tags
    (retrieves a list of all tags)
  • List Responses
    (retrieves a list of all responses)

Learn how to set this up from scratch here.

Use the Databox API to sync Front data

If you’re comfortable using scripting languages or you have developer resources available, you can build your own custom integration and push Front data via the Databox API.

Learn more about the Integromat + Databox third-party integration here

For more information, check out the Databox developer portal or Front’s API documentation.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us