Twilio can be connected with Databox using our custom API integrations or our third-party integrations. In this article, we’ll explain how to use a third-party integration to sync Twilio data.
You can use third-party integrations such as Zapier, Integromat, or the Databox API to sync Twilio data.
Pro Tip: If you don't have the time or resources to set this up yourself, check out our services where we can build the custom integration for you. For additional information, feel free to connect with our team via chat or email us at help@databox.com.
HOW TO
- Use Zapier to sync Twilio data (intermediate technical skills)
- Use Integromat to sync Twilio data (advanced technical skills)
- Use the Databox API to sync Twilio data (expert technical skills)
How to use Zapier to sync Twilio data
Zapier is a trigger-based app, meaning you can have certain events (such as a new card being added) trigger certain actions (updating the relevant data and syncing with Databox) using Zaps. Because triggers initiate data syncs, historical data will not be available for metrics that are synced using Zapier.
Learn more about the Zapier + Databox third-party integration here.
Whenever possible, it’s recommended that you use a Zap Template. This will save you time and will streamline the process of syncing Twilio data with Databox using Zapier.
You can also create Zaps from scratch if a Zap Template isn’t available.
IN THIS SECTION
Zap Templates available for Twilio Metrics
View the full list of prepared Zaps here.
Creating Zaps from scratch for Twilio Metrics
The following Twilio Metrics can also be synced with Databox by creating a Zap from scratch:
- New SMS
(triggered when a new SMS is sent to Twilio number) - New Recording
(triggered when a new recording is available) - New Transcription
(triggered when a new transcription is available) - New Call
(triggered when a new call is finished on Twilio number) - New Phone Number
(triggered when a new phone number is added)
Learn how to create Zaps from scratch here.
How to use Integromat to sync Twilio data
Integromat is a third-party integration that allows you to sync data between apps. Integromat has a long list of native integrations along with the ability to sync custom data via the API.
Learn more about the Integromat + Databox third-party integration here.
Whenever possible, it’s recommended that you use an Integromat Template. This will save you time and will streamline the process of syncing Twilio data with Databox using Integromat.
If a Template isn’t available, you can sync additional Twilio with Databox using Integromat by setting it up from scratch.
IN THIS SECTION
- Integromat Templates available for Twilio Metrics
- Syncing additional Twilio Metrics using Integromat
Integromat Templates available for Twilio Metrics
View the full list of prepared Templates here.
Syncing additional Twilio Metrics using Integromat
The following Twilio Metrics can also be synced with Databox by setting up the connection from scratch:
- Watch Messages
(triggered when a new message is created) - List Messages
(retrieves a list of all messages) - Watch Calls
(triggered when a new call is created) - List Calls
(retrieves a list of all calls) - Watch Recordings
(triggered when a new recording is created) - List Recording Transcriptions
(retrieves a list of all transcriptions available for recording) - Watch Transcriptions
(triggered when a new transcription is created) - Watch Alerts
(triggered when a new alert is issued)
Learn how to set this up from scratch here.
Use the Databox API to sync Twilio data
If you’re comfortable using scripting languages or you have developer resources available, you can build your own custom integration and push Twilio data via the Databox API.
Learn more about the Integromat + Databox third-party integration here.
For more information, check out the Databox developer portal or Twilio’s API documentation.