Keeping your Databox login email up to date ensures you receive important account notifications, can recover access if needed, and that your account reflects your current identity — whether you've changed jobs, switched email providers, or simply want to use a different address.
- Click your profile avatar and select My profile.
- Scroll to the Account security section and click Change email.
- In the Change email modal, enter your new email address in the New email field.
- Click Send confirmation.
- A Check your inboxes window lists both addresses and the order to confirm them in. Click Done to close it.
- An Email change pending row appears under Account security — your current address stays active until both confirmations are complete.
- Open your current email inbox and find the Confirm change email request message from Databox.
- Click Confirm Request in the email.
- A success message confirms the first step is complete.
- The Email change pending row stays under Account security until the new address is confirmed too. Your old email address remains active until then.
- Open your new email inbox and find the Verify your new email message from Databox.
- Click Verify your email in the email.
Your email address is now updated and active on your account.
While a change is in progress, the Email change pending row under Account security names the address still waiting to confirm. Use the buttons there if a confirmation email doesn't arrive or you want to abandon the change.
- Resend email — sends the confirmation email again, to whichever address is next in line.
- Cancel change — cancels the email change request entirely and keeps your current address.
FAQ
Can I change my email to an address already registered in Databox?
No. If the address you enter is already associated with another Databox account, you'll see an error. Use a different address that isn't already registered.
What happens if I confirm from my old email but not my new one?
The change is not complete until both addresses confirm. Your old email stays active and the pending confirmation banner remains on your Profile page. Check your new inbox — including the spam folder — for the second confirmation email.
What if I no longer have access to my old email address?
You must confirm from your current address to complete the change. If you've lost access to it, contact Databox Support via the in-app chat or at help@databox.com.
