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One or more features exclusive to select subscription plans or add-onsHubSpot Service (also known as HubSpot Service Hub) is a customer service platform that helps support teams manage tickets, respond to customer conversations, build knowledge bases, and measure satisfaction through NPS, CSAT, and CES surveys. It gives support teams visibility into ticket volume, response times, and service-level performance in a single place. Connecting HubSpot Service to Databox lets you bring those support metrics into your dashboards and reports alongside data from your other business tools.
If your credentials don't include full access to the data source, make sure your access level meets any permission requirements listed in the Specification section of the integration's page in the Metric Library.
To connect HubSpot Service to your Databox account for the first time, log in using your HubSpot credentials.
Select the HubSpot account you want to connect to Databox.
HubSpot will display the list of permissions Databox needs to access your data. Review these carefully, then accept the terms to proceed.
Click Connect app to grant Databox access to your HubSpot account and complete the connection.
To remove the HubSpot Service integration, you can either uninstall the Databox app from your HubSpot account or delete the connection from within Databox. These two actions have different effects on your data, so it's worth understanding the distinction before proceeding.
Uninstall from HubSpot removes Databox's access at the source. Follow the steps in HubSpot's documentation to uninstall the app from your HubSpot account. This stops Databox from syncing any new data from HubSpot, but all data already synced to your Databox account remains intact.
Delete the connection or data source in Databox removes the integration from the Databox side. Follow the steps to delete the connection or delete the data source from within Databox — either action will remove both. This stops future syncs and permanently purges all HubSpot Service data already synced to your account.
The HubSpot Service integration supports the creation of datasets, which allow you to structure and format your HubSpot Service data for more flexible reporting in Databox. By organizing your data into a tabular format, datasets make it easier to filter, segment, and visualize key metrics across projects, clients, and team members.
The entity relationship diagram (ERD) below illustrates how data is organized within the HubSpot Service integration, displaying the available views and columns, as well as the relationships between them (primary and foreign keys). This diagram represents the schema, or structure, of the data and helps you understand the underlying data model. With this context, you can create datasets using the relevant views and columns to build custom metrics tailored to your reporting needs.
For comprehensive details on metrics, data availability, templates, specifications, usage guidelines, and other key information, refer to the resources listed below.
FAQ
What is the difference between the HubSpot CRM, HubSpot Marketing, HubSpot Service, and HubSpot Custom Objects integrations in Databox?
Each HubSpot integration in Databox pulls data from a different part of the platform:
- HubSpot CRM — deals, companies, and sales engagement activities such as calls, meetings, notes, emails, and tasks.
- HubSpot Marketing — email campaigns, blog post and landing page performance, contact lifecycle stages, and automation workflows.
- HubSpot Service — tickets, ticket pipelines, and service workflows.
- HubSpot Custom Objects — user-defined record types your team has created in HubSpot Enterprise, such as Shipments, Vehicles, or Memberships, that don't fit the standard object structure.
You can connect all four integrations to the same Databox account to get a unified view across your entire HubSpot data model.
Why are certain entities or properties unavailable in the metric builder?
The metric builder pulls raw and analytics data from HubSpot's APIs. If an entity or property is missing, it is likely due to limited API support or technical implementation restrictions. If there's something you'd like to see included, feel free to submit a request, so we can consider it for future updates to the integration.
