# Integrate HubSpot Service with Databox HubSpot Service (also known as HubSpot Service Hub) is a customer service platform that helps support teams manage tickets, respond to customer conversations, build knowledge bases, and measure satisfaction through NPS, CSAT, and CES surveys. It gives support teams visibility into ticket volume, response times, and service-level performance in a single place. Connecting HubSpot Service to Databox lets you bring those support metrics into your dashboards and reports alongside data from your other business tools. ## Connection ### Before you begin ### Step 1: Add a connection To connect HubSpot Service to your Databox account for the [first time](/add-a-connection), log in using your HubSpot credentials. connect-hubspot-service-to-databox ### Step 2: Choose account Select the HubSpot account you want to connect to Databox. ### Step 3: Review permissions and accept terms HubSpot will display the list of permissions Databox needs to access your data. Review these carefully, then accept the terms to proceed. ### Step 4: Authorize the connection Click **Connect app** to grant Databox access to your HubSpot account and complete the connection. ## ![lock](/assets/lock.2fb1bbc208afcc03d15a0a45f22bdf7f830322016e038e5721965851130807af.419bb737.svg) Datasets The HubSpot Service integration supports the creation of [datasets](/understanding-datasets), which allow you to structure and format your HubSpot Service data for more flexible reporting in Databox. By organizing your data into a tabular format, datasets make it easier to filter, segment, and visualize key metrics across projects, clients, and team members. The entity relationship diagram (ERD) below illustrates how data is organized within the HubSpot Service integration, displaying the available **views** and **columns**, as well as the relationships between them (primary and foreign keys). This diagram represents the **schema**, or structure, of the data and helps you understand the underlying data model. With this context, you can create datasets using the relevant views and columns to build custom metrics tailored to your reporting needs. ## Resources For comprehensive details on metrics, data availability, templates, specifications, usage guidelines, and other key information, refer to the resources listed below. Each HubSpot integration in Databox pulls data from a different part of the platform: - **HubSpot CRM** — deals, companies, and sales engagement activities such as calls, meetings, notes, emails, and tasks. - **HubSpot Marketing** — email campaigns, blog post and landing page performance, contact lifecycle stages, and automation workflows. - **HubSpot Service** — tickets, ticket pipelines, and service workflows. - **HubSpot Custom Objects** — user-defined record types your team has created in HubSpot Enterprise, such as Shipments, Vehicles, or Memberships, that don't fit the standard object structure. You can connect all four integrations to the same Databox account to get a unified view across your entire HubSpot data model. The metric builder pulls raw and analytics data from HubSpot's APIs. If an entity or property is missing, it is likely due to limited API support or technical implementation restrictions. If there's something you'd like to see included, feel free to [submit a request](https://roadmap.databox.com/b/metric-requests/) on our Roadmap, so we can consider it for future updates to the integration.   Ask Genie Get instant answers or help with your data using the in-app AI assistant. Talk to an expert For customers: Get help with your setup, strategy, or making the most of Databox. Book a demo New to Databox? See how it works and get guidance on getting started. Send an email Reach out to support for help with your account, data, or technical issues.