# Integrate Help Scout Mailbox with Databox

Help Scout is a shared-inbox customer support platform that lets teams manage email conversations, collaborate internally, and respond to customers without exposing ticket numbers or internal tooling. Each mailbox functions as a dedicated support channel with its own assignments, workflows, and reporting. Connecting Help Scout Mailbox to Databox lets you track conversation volume, response times, and tag-based breakdowns alongside data from your other tools, so you can monitor support performance and spot trends without switching between platforms.

## Connection

### Before you begin

### Step 1: Add or choose the connection

To connect Help Scout Mailbox to your Databox account for the [first time](/add-a-connection), enter your Help Scout credentials in the **Email** and **Password** fields and click **Log In**, or click **Sign in with Google**.

If you've already established a connection, you can [reuse](/add-a-data-source) it to add new accounts, as long as those accounts are accessible with the existing connection's credentials.

connect-help-scout-mailbox-with-databox
### Step 2: Select a mailbox

After signing in, select the mailbox you want to connect.

## Resources

For comprehensive details on metrics, data availability, templates, specifications, usage guidelines, and other key information, refer to the resources listed below.

 

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