Guide: Using Zendesk with Databox

Currently, there is not a direct Databox + Zendesk integration available, but there are alternative ways to sync your Zendesk data with Databox.

These alternatives utilize third-party integrations such as Zapier, Integromat, or the Databox API.

Pro Tip: If you don't have the time or resources to set this up yourself, check out our services where we can build the custom integration for you. For additional information, feel free to connect with our team via chat or email us at [email protected].

HOW TO

How to use Zapier to sync Zendesk data

Zapier is a trigger-based app, meaning you can have certain events (such as a new card being added) trigger certain actions (updating the relevant data and syncing with Databox) using Zaps. Because triggers initiate data syncs, historical data will not be available for metrics that are synced using Zapier. 

Learn more about the Zapier + Databox third-party integration here.

Whenever possible, it’s recommended that you use a Zap Template. This will save you time and will streamline the process of syncing Zendesk data with Databox using Zapier. 

You can also create Zaps from scratch if a Zap Template isn’t available.

IN THIS SECTION

Zap Templates available for Zendesk Metrics

View the full list of prepared Zaps here.

Creating Zaps from scratch for Zendesk Metrics

The following Zendesk Metrics can also be synced with Databox by creating a Zap from scratch: 

  • New User
    (triggered when a new user is created)
  • New Ticket
    (triggered when a new ticket is created)
  • New Organization
    (triggered when a new organization is added to your account)
  • New Group
    (triggered when a new group is created)
  • New View
    (triggered when a new view is created)

Learn how to create Zaps from scratch here.

How to use Integromat to sync Zendesk data

Integromat is a third-party integration that allows you to sync data between apps. Integromat has a long list of native integrations along with the ability to sync custom data via the API.

Learn more about the Integromat + Databox third-party integration here

Whenever possible, it’s recommended that you use an Integromat Template. This will save you time and will streamline the process of syncing Zendesk data with Databox using Integromat. 

If a Template isn’t available, you can sync additional Zendesk with Databox using Integromat by setting it up from scratch.

IN THIS SECTION

Integromat Templates available for Zendesk Metrics

View the full list of prepared Templates here.

Syncing additional Zendesk Metrics using Integromat

The following Zendesk Metrics can also be synced with Databox by setting up the connection from scratch:

  • Watch Tickets
    (triggered when a new ticket is created)
  • Watch Users
    (triggered when a new user is created)
  • Watch Organizations
    (triggered when a new organization is created)
  • Watch Groups
    (triggered when a new group is created)
  • Watch Views
    (triggered when a new view is created)
  • Watch Articles
    (triggered when a new article is created)
  • Watch Forum Posts
    (triggered when a new forum post is added)
  • Watch Comments
    (triggered when a new comment is created on any ticket)
  • Watch Comments on a Ticket
    (triggered when a new comment is created on a specific ticket)
  • Watch Article Comments
    (triggered when a new article comment is added)
  • Watch Forum Post Comments
    (triggered when a new comment on a forum post is added)
  • Watch Tickets in a View
    (triggered when a new ticket is added to a selected view)

Learn how to set this up from scratch here.

Use the Databox API to sync Zendesk data

If you’re comfortable using scripting languages or you have developer resources available, you can build your own custom integration and push Zendesk data via the Databox API.

Learn more about the Integromat + Databox third-party integration here

For more information, check out the Databox developer portal or Zendesk’s API documentation.

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