Set up a custom domain

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Availability

Admins

Standard accounts, agency accounts and self-managed clients

Exclusive to select subscription plans and add-ons

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When you share Databoards or invite clients to log in, the default app.databox.com URL exposes the underlying platform — breaking the seamless, white-labeled experience you want to deliver. A custom domain replaces that with your own URL, such as data.yourcompany.com, so every client-facing touchpoint reflects your brand. Clients see a URL they recognize and trust, and you maintain full control over the experience.

1. Go to Account Management > White-labeling.
2. Enter your domain in the https:// field (e.g., data.yourcompany.com).
3. Add the following CNAME record to your DNS provider — see Add the CNAME record to your DNS below.
4. Once the CNAME is live, return to the White-labeling page and click Verify.

The record to add:

Note: Once your custom domain is active, always use it to log in — logging in via app.databox.com may force a re-login when switching to a client account. During login, the URL briefly redirects to dbx-auth.fusionauth.io; this is expected. FusionAuth is a certified authorization service provider, and your custom domain reappears in the URL once you're logged in.

The steps below show where to enter the CNAME values for common DNS providers. The record name and target are the same regardless of provider.

Note: It can take up to 72 hours for a new CNAME to propagate. If you've previously used the subdomain for another purpose, propagation may take longer.

1. Log in to Cloudflare and select your domain.
2. Go to DNS in the top navigation.
3. Click + Add record.
4. Select CNAME from the Type dropdown.
5. Enter your chosen subdomain (e.g., data) in the Name field.
6. Enter clients.databox.com in the Target field.
7. Select Auto from the TTL dropdown.
8. Set Proxy status to DNS only (orange cloud icon toggled off).
9. Click Save.

For more detail, see Cloudflare's guide to adding DNS records.

1. Log in to GoDaddy and go to your domain's DNS settings.
2. Click Add and select CNAME from the Type dropdown.
3. Enter your chosen subdomain (e.g., data) in the Host field.
4. Enter clients.databox.com in the Points To field.
5. Set TTL to your preference (e.g., 14400).
6. Click Save.

For more detail, see GoDaddy's CNAME documentation.

1. Edit the DNS zone file for your primary nameserver.
2. Add the CNAME record in this format:

data        300 IN CNAME clients.databox.com.

Where data is your chosen subdomain, 300 is the TTL, and clients.databox.com. is the target. Include the trailing period.

3. Increment the zone serial number, then reload Bind:

rndc reload

Once you've added the record, verify it's live before the domain activates in Databox.

On Linux or macOS — using Terminal:

dig data.yourcompany.com CNAME +short

Replace data.yourcompany.com with your full custom domain. A successful response returns clients.databox.com. — if it returns empty, the record hasn't propagated yet.

On any OS — using a browser: Visit digwebinterface.com and query your domain directly.

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