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      Review the actions taken on your account

      Explore the activity log to access a complete record of user actions, email delivery details, settings changes, and security events for better oversight.

      Availability

      profile  Admins

      box  All accounts

      lock  Feature exclusive to select subscription plans and add-ons


       

      The activity log provides account administrators with a detailed record of actions, such as user logins, changes to settings, and email delivery events. This tool enhances security by helping admins quickly spot unauthorized activity, troubleshoot issues, and track emails sent by the product. Regularly reviewing the log ensures better oversight and accountability for all actions taken on the account.

      This feature can be accessed in both the Account Management section and the Databox Analytics product. Please be aware that the information displayed may vary based on your access location.

      Review the actions taken on your account

      Below is a table outlining the different activities you can review, along with their respective locations for reference.

      Account Management Databox Analytics
      Navigate to Account Management > Advanced Security > Activity Log Navigate to Databox Analytics > Your Avatar > Activity Log

      Features included:

      • User management activities
      • White-labeling actions
      • Login and single sign-on (SSO) events
      • Client account modifications
      • Data source management activities
      • Email delivery tracking
      • Notifications, including those sent to mobile devices and Slack (note that delivery status for these channels is not tracked)

        Features included:

        • Dashboards
        • Metrics
        • Loops
        • Reports
        • Data sources
        • Goals
        • Plans and billing
        • Email delivery tracking
        • Notifications, including those sent to mobile devices and Slack (note that delivery status for these channels is not tracked)

        Email delivery tracking offers insights into the following aspects:

        • The specific emails that were sent and their corresponding recipients.
        • The timestamps indicating when each email was dispatched.
        • The success or failure status of the email delivery.

        Frequently Asked Questions

        Can I check if the recipient opened the email?

        No, the activity log only indicates whether the email reached the email server of the recipient. If an email is marked as delivered but not visible in the recipient's inbox, this issue should be addressed with the email service provider for further clarification.

        Can I search for specific actions in the activity log?

        Yes, the activity log allows you to search for specific actions using keywords in the search field. These keywords can represent various events, such as 'create,' 'delete,' or 'view,' as well as specific features like 'Databoard,' 'goal,' or 'alert.' You can also search for actions related to particular users or even specific emails and recipients. Furthermore, the activity log provides filtering options, enabling you to narrow down results by time frame, users, and features for more precise insights.

        Still need help?

        Contact us here or start a chat in Databox.