{"templateId":"markdown","sharedDataIds":{"sidebar":"sidebar-sidebars.yaml"},"props":{"metadata":{"markdoc":{"tagList":["availability","faq","faq-item","partial"]},"redocly_category":"Pricing and Billing","type":"markdown","userRole":"Admins","accountType":"All accounts","plan":"All subscription plans"},"seo":{"title":"Top up your AI credits","description":"Buy extra AI credits on top of your plan allowance so Genie, Routines, and MCP stay available when you need them most.","siteUrl":"https://help.databox.com","llmstxt":{"title":"Databox Knowledge Base","description":"Databox is a business analytics platform that consolidates data in one place, enabling real-time performance tracking and insights by mixing and matching data from various sources for a comprehensive view.","details":{"content":"This knowledge base covers everything from account setup and integrations to building Databoards, creating custom metrics, and using AI-powered features."},"sections":[{"title":"General","includeFiles":["docs/general/*.md","docs/general/visualization-types/*.md","docs/general/templates/*.md"]},{"title":"AI","includeFiles":["docs/ai/*.md"]},{"title":"Account Management","includeFiles":["docs/account-management/**/*.md"]},{"title":"Databoards","includeFiles":["docs/databoards/**/*.md"]},{"title":"Data Management","includeFiles":["docs/data-management/**/*.md"]},{"title":"Metrics","includeFiles":["docs/metrics/**/*.md"]},{"title":"Goals","includeFiles":["docs/goals/*.md"]},{"title":"Reports","includeFiles":["docs/reports/*.md"]},{"title":"Notifications","includeFiles":["docs/notifications/*.md"]},{"title":"Pricing and Billing","includeFiles":["docs/pricing-and-billing/*.md"]},{"title":"Mobile","includeFiles":["docs/mobile/*.md"]},{"title":"Support","includeFiles":["docs/support/*.md"]},{"title":"Company","includeFiles":["docs/company/*.md"]},{"title":"Integrations","includeFiles":["docs/integrations/**/*.md"]}]}},"dynamicMarkdocComponents":[],"compilationErrors":[],"ast":{"$$mdtype":"Tag","name":"article","attributes":{},"children":[{"$$mdtype":"Tag","name":"Heading","attributes":{"level":1,"id":"top-up-your-ai-credits","__idx":0},"children":["Top up your AI credits"]},{"$$mdtype":"Tag","name":"Availability","attributes":{"users":"admins","accounts":"all","plans":"all"},"children":[]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Teams that rely heavily on Genie, routines, skills, or the MCP server can use up their plan's monthly AI credit allowance before the billing cycle resets. A top-up lets admins purchase extra credits in fixed increments on top of the plan allowance, billed separately, so AI features stay available for the rest of the month."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"buy-a-top-up","__idx":1},"children":["Buy a top-up"]},{"$$mdtype":"Tag","name":"ol","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Go to ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"https://app.databox.com/settings/billing"},"children":["Settings > Billing"]}," in your Databox account."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Locate the ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["AI credit top-up"]}," card."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Click ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Manage credits"]}," to open the ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Extra AI credits"]}," panel."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Drag the slider to select how many extra credits you want to add per month."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Review the order summary and the amount due today, check the confirmation box, then click ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Confirm"]},"."]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"adjust-or-cancel-a-top-up","__idx":2},"children":["Adjust or cancel a top-up"]},{"$$mdtype":"Tag","name":"ol","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Go to ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"https://app.databox.com/settings/billing"},"children":["Settings > Billing"]}," in your Databox account."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["In the ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["AI credit top-up"]}," card, click ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Manage credits"]},"."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Move the slider to the new quantity, or all the way down to remove the top-up."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Review the updated order summary, check the confirmation box, then click ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Confirm"]},"."]}]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Changes apply to future billing cycles — credits already purchased for the current cycle are not refunded."]},{"$$mdtype":"Tag","name":"Faq","attributes":{},"children":[{"$$mdtype":"Tag","name":"FaqItem","attributes":{"question":"Does a top-up affect my subscription plan?"},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":["No. A top-up is billed separately from your plan subscription and doesn't change your plan's features or price."]}]},{"$$mdtype":"Tag","name":"FaqItem","attributes":{"question":"When am I charged for a top-up?"},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Charges recur on your subscription's billing anchor date each month for as long as the top-up stays active."]}]}]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[" "]},{"$$mdtype":"Tag","name":"Cards","attributes":{"columns":4,"cardMinWidth":160},"children":[{"$$mdtype":"Tag","name":"FooterCard","attributes":{"title":"Ask Genie","icon":"genie","to":"https://app.databox.com/genie","variant":"elevated"},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Get instant answers or help with your data using the in-app AI assistant."]}]},{"$$mdtype":"Tag","name":"FooterCard","attributes":{"title":"Talk to an expert","icon":"assistance","to":"https://meetings.hubspot.com/databox-meeting/account-management","variant":"elevated"},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":["For customers: Get help with your setup, strategy, or making the most of Databox."]}]},{"$$mdtype":"Tag","name":"FooterCard","attributes":{"title":"Book a demo","icon":"eye-open","to":"https://meetings.hubspot.com/databox-meeting/ref-knowledge-base","variant":"elevated"},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":["New to Databox? See how it works and get guidance on getting started."]}]},{"$$mdtype":"Tag","name":"FooterCard","attributes":{"title":"Send an email","icon":"help","to":"mailto:help@databox.com","variant":"elevated"},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Reach out to support for help with your account, data, or technical issues."]}]}]}]},"headings":[{"value":"Top up your AI credits","id":"top-up-your-ai-credits","depth":1},{"value":"Buy a top-up","id":"buy-a-top-up","depth":2},{"value":"Adjust or cancel a top-up","id":"adjust-or-cancel-a-top-up","depth":2}],"frontmatter":{"slug":"top-up-your-ai-credits","seo":{"title":"Top up your AI credits","description":"Buy extra AI credits on top of your plan allowance so Genie, Routines, and MCP stay available when you need them most."},"keywords":{"includes":["additional AI credits","AI credit top-up","buy AI credits","AI credits add-on","manage AI credits","cancel AI credit top-up","extra AI credits"]},"metadata":{"userRole":"Admins","accountType":"All accounts","plan":"All subscription plans"}},"lastModified":"2026-09-07T17:09:24.000Z","pagePropGetterError":{"message":"","name":""}},"slug":"/top-up-your-ai-credits","userData":{"isAuthenticated":false,"teams":["anonymous"]},"isPublic":true}