Skip to content
  • There are no suggestions because the search field is empty.

Manage Databox team access to your account

Control whether the Databox team can view your account and manage access settings to align with your internal security policies.

Availability

profile  Admins

box  All accounts

lock  All subscription plans


Authorized Databox team members may temporarily access your account when assistance is needed, such as troubleshooting issues, reviewing unexpected behavior, or helping with setup and configuration. This access is used strictly for operational and service purposes and follows internal security and privacy standards. If your organization has specific security or compliance requirements, you can disable this access at any time and re-enable it later if account visibility is required to resolve an issue.

Manage Databox team access to your account

Follow these steps to control whether the Databox team can access your account:

  1. Go to Account Management > Company information.
  2. Locate the Account access consent setting.
  3. Turn off access by toggling the setting off. 

     

Once disabled, authorized Databox team members will no longer be able to view your account for troubleshooting or assistance. You can re-enable access at any time by returning to the same setting and toggling it back on.

pinNote: If access is turned off, the Databox team may be unable to troubleshoot certain issues or investigate account-specific behavior. You may need to enable access temporarily to receive full assistance.

Frequently Asked Questions

Does disabling Databox team access affect my data?

No. Disabling access does not change, delete, or modify your data. It only controls whether authorized Databox team members can view your account.

Still need help?

Visit our community, send us an email, or start a chat in Databox.