# Manage Databox team access to your account

Authorized Databox team members may temporarily access your account when assistance is needed, such as troubleshooting issues, reviewing unexpected behavior, or helping with setup and configuration. This access is used strictly for operational and service purposes and follows internal security and privacy standards. If your organization has specific security or compliance requirements, you can disable this access at any time and re-enable it later if account visibility is required to resolve an issue.

## Manage Databox team access to your account

Follow these steps to control whether the Databox team can access your account:

1. Go to [Account Management > Company information](https://account.databox.com/company-information).
2. Locate the **Account access consent** setting.
3. Turn off access by toggling the setting **off**.


manage-databox-team-access-to-your-account
Once disabled, authorized Databox team members will no longer be able to view your account for troubleshooting or assistance. You can re-enable access at any time by returning to the same setting and toggling it back on.

If access is turned off, the Databox team may be unable to troubleshoot certain issues or investigate account-specific behavior. You may need to enable access temporarily to receive full assistance.

No. Disabling access does not change, delete, or modify your data. It only controls whether authorized Databox team members can view your account.

 

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