How to use Smart alerts

Get instant notifications when your key metrics spike or drop

How Smart alerts work in Databox

Get alerted when important metrics spike or dip (anomalies) with Smart alerts. This new notification type in Databox monitors your metrics and looks for any unusual patterns in your data. If anything is detected, you’ll receive a notification via email or Slack, so you can address issues before they become bigger problems. The Smart alerts feature is based on Databox’s Anomaly detection model, read more about the methodology here.

How to enable Smart alerts

From the Performance Screen (Home Screen)

Toggle on Smart alerts to enable alerts for all metrics displayed on this screen.

From the Metric insights page:

Click the Smart alerts icon on the chart to enable alerts for that specific metric.

Customizing Smart alerts settings

You can adjust the Smart alerts settings to fit your needs:

Check for anomalies
The system will check for anomalies based on your chosen frequency and granulation. For example, if you select:
- Daily: The system will check every day for anomalies for the previous day.
- Weekly: The system will review the data from the past week at the start of each week.
- Monthly: The system will check the previous month’s data on the 1st day of each month.
Notify me via

- Select how you'd like to receive notifications when an anomaly is detected (e.g., email, in-app notification).
Notify me about anomalies with a score higher than
- Anomalies are scored based on how much they deviate from expected values.
- A higher score indicates a greater discrepancy between the actual result and the expected value. To gain a better understanding of how this score is calculated, read about the methodology here
- Set a threshold score to receive notifications only for significant anomalies.

Note: These settings are specific to each metric. However, any changes made on the Performance screen will apply to all metrics displayed there.

Frequently Asked Questions

Can the Smart alerts be set only for specific metrics on the Performance Screen (Home Screen)?

No. The Smart alerts are set on the level of the Performance screen and apply to all metrics on the page. Smart alerts can be set for individual metrics on the Metric insights page.

Can a Smart alert be sent to multiple recipients?

A Smart alert is sent via email only to the user who set it up. However, you can choose to have Smart alerts delivered via Slack, allowing more users to see them.