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Change the data sync frequency

Learn how to adjust data sync frequency at the data source and dataset levels to align with your preferred reporting schedule.

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profile  Admins

box  All accounts

lock  Exclusive to select subscription plans


Frequent data synchronization ensures reports are based on the latest information, enabling timely decisions, real-time monitoring, and quick adjustments. It improves reporting reliability and helps track emerging trends. However, less frequent syncs can also be beneficial, reducing system strain and preventing data overload. They may be preferred when working with aggregated data or focusing on long-term trends. The ideal sync frequency depends on the company’s needs, balancing speed, system efficiency, and data accuracy.

Change the data sync frequency

Sync frequency can be adjusted at both the data source and dataset levels, based on your reporting needs. However, certain operational limitations imposed by the data provider may affect availability. Here's how to adjust the sync frequency for each:

Data source

Changes at the data source level applies to all of its basic and custom metrics created without using datasets. This change will not affect any datasets or metrics created from datasets.

To change the sync frequency for a data source:

  1. Navigate to Data Manager > Data Sources or Account Management > Data Manager > Datasets.
  2. Locate the data source in the list.
  3. Click the down arrow next to the data source and select Change sync frequency.
  4. Choose your preferred sync frequency from the options provided.
  5. Click Save to apply the changes.

Dataset

Changes at the dataset level applies only to the selected dataset and any metrics created from it. This allows for more granular control over the sync frequency for specific datasets.

To change the sync frequency for a dataset:

  1. Navigate to Data Manager > Datasets or Account Management > Data Manager > Datasets.
  2. Locate the dataset or data source in the list.
  3. Click the down arrow next to the dataset or data source and select Select columns.
  4. Click Continue to proceed.
  5. Select the preferred sync frequency from the available options.
  6. Click Save to confirm the changes.

Billing

When activating an option not included in your plan, a prorated charge will be applied for the time remaining until the next billing cycle. This charge will appear as a new add-on item in your subscription.

If you decide to switch back to a frequency available in your plan, any purchased add-ons will remain active until the end of the current billing cycle. During this time, you can choose a different data source or dataset to enable the option.

If no new data source or dataset is selected, the add-on will be automatically canceled at the end of the billing cycle.

Frequently Asked Questions

Why are some sync frequency options unavailable for certain integrations?

Data providers may restrict how often data can be retrieved from their APIs, or data might only be accessible after a certain time due to internal processes and regulations.

In some cases, Databox may also impose sync frequency limits to maintain the reliability and stability of services for all users.

Still need help?

Visit our community, send us an email, or start a chat in Databox.