Databox Help Desk

Quick Answers

Answers to frequently asked questions and other useful information

  • Does our data get deleted when we cancel our account?
  • How do I add more Databoards to my subscription?
  • How to duplicate a Custom or Calculated Metric
  • Why am I only seeing partial or sampled data from Google Analytics?
  • How to rename the Metric legend on a Line Chart or Bar Chart
  • What are the causes of the "invalid access token provided" error when logging into Databox?
  • How to set different Aggregations for SQL, Google Sheets, Excel and Rest API Custom Metrics
  • What happens to my Custom Metrics created through Query Builder if I downgrade?
  • How to reconnect a Data Source
  • How do I manage my Custom Metrics?
  • How to calculate the percentage change in Databox vs HubSpot
  • Why are certain Dimensions not showing up under Attributed Metrics?
  • What version of Salesforce do you need to connect with Databox?
  • What is the significance of the Metric Sort Order field in the Google Analytics Query Builder?
  • What image format, file size and ratio should I use when adding Images to Datablocks?
  • What is the difference between Data Source and Data Source Connection?
  • Do you have access to my Data Source account credentials?
  • How to format Google Sheets and Excel files
  • Why the Big Number is missing above my graph?
  • How to track Instagram Ads data using the Query Builder for Facebook Ads
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