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Quick Answers

Answers to frequently asked questions and other useful information

  • What happens to my Custom Metrics created through Query Builder if I downgrade?
  • What is the "Token" Data Source?
  • How to rename the Metric legend on a Line Chart or Bar Chart
  • How to reconnect a Data Source
  • What version of Salesforce do you need to connect with Databox?
  • How to calculate the percentage change in Databox vs HubSpot
  • Why does the Date Range "Last x Days" differ depending on the visualization?
  • Overview: Databox Glossary
  • How to share your Databoards
  • How to duplicate a Custom or Calculated Metric
  • What are the causes of the "invalid access token provided" error when logging into Databox?
  • Do you have access to my Data Source account credentials?
  • What image format, file size and ratio should I use when adding Images to Datablocks?
  • What is the significance of the Metric Sort Order field in the Google Analytics Query Builder?
  • Why are certain Dimensions not showing up under Attributed Metrics?
  • What's the maximum amount of historical data accessible on my current plan?
  • How to track Instagram Ads data using the Query Builder for Facebook Ads
  • How to recover account access if two-factor authentication is enabled
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