Quick Answers
Answers to frequently asked questions and other useful information
- Why can't I connect my Data Source?
- Does our data get deleted when we cancel our account?
- How to duplicate a Custom or Calculated Metric
- Why am I only seeing partial or sampled data from Google Analytics?
- What happens to my Custom Metrics created through Query Builder if I downgrade?
- How to rename the Metric legend on a Line Chart or Bar Chart
- How does Databox's pricing work?
- Why does the Date Range "Last x Days" differ depending on the visualization?
- How to reconnect a Data Source
- What version of Salesforce do you need to connect with Databox?
- How to calculate the percentage change in Databox vs HubSpot
- What are the causes of the "invalid access token provided" error when logging into Databox?
- Why are certain Dimensions not showing up under Attributed Metrics?
- What image format, file size and ratio should I use when adding Images to Datablocks?
- What is the significance of the Metric Sort Order field in the Google Analytics Query Builder?
- How do I add more Databoards to my subscription?
- How do I increase my Custom Metric limit?
- Do you have access to my Data Source account credentials?
- How to track Instagram Ads data using the Query Builder for Facebook Ads
- How to set different Aggregations for SQL, Google Sheets and Rest API Custom Metrics