Quick Answers
Answers to frequently asked questions and other useful information
- How to change your email address
- How to access Custom Properties from HubSpot
- Can I change the font size on a Text Visualization?
- How to interpret and resolve the "Insufficient Tokens" error from the Query Builder for Google Analytics
- Does our data get deleted when we cancel our account?
- Why can't I connect my Data Source?
- What happens to Data Sources and Databoards if the user that created them leaves the company?
- How does data update when copying a Databoard to a Client Account?
- How to connect SQL databases using an SSH Tunnel
- Which Date Ranges support Goals?
- What happens to my Custom Metrics created through Query Builder if I downgrade?
- Why am I only seeing partial or sampled data from Google Analytics?
- Why may "Page Reach" be different in Databox vs Facebook?
- Which Facebook Ads Metrics are available in Databox?
- Do you have access to my Data Source account credentials?
- What version of Salesforce do you need to connect with Databox?
- How to rename the Metric legend on a Line Chart or Bar Chart
- How to calculate the percentage change in Databox vs HubSpot
- How to delete a Data Source
- How to rebuild Custom and Calculated Metrics with a new Data Source