Databox Help Desk

Quick Answers

Answers to frequently asked questions and other useful information

  • Why is my Data Source disconnected?
  • How to share your Databoards
  • How to set the Primary Date Range for a Datablock
  • How to delete Metrics created through a custom integration
  • How to change your email address
  • What are Basic, Custom, and Calculated Metrics?
  • How to verify Custom Conversion data in Databox vs Facebook Ads
  • How does Databox's pricing work?
  • What is the default "Token" Data Source?
  • What happens to Data Sources and Databoards if the user that created them leaves the company?
  • Why may "Page Reach" be different in Databox vs Facebook?
  • What types of authentication does Databox use to connect to my Data Sources?
  • Can I change the font size on a Text Visualization?
  • Why didn't I receive my account confirmation email?
  • Why can't I connect my Data Source?
  • How to rebuild Custom and Calculated Metrics with a new Data Source
  • Which Date Ranges support Goals?
  • Can I change the language in Databox?
  • How does data update when copying a Databoard to a Client Account?
  • Why does the Date Range "Last x Days" differ depending on the visualization?
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