Databox Help Desk
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Quick Answers

Answers to frequently asked questions and other useful information

  • How to change your email address
  • Why didn't I receive my account confirmation email?
  • How to connect SQL databases using an SSH Tunnel
  • Can I change the font size on a Text Visualization?
  • What are pre-defined Date Ranges vs custom Date Ranges?
  • Which Facebook Ads Metrics are available in Databox?
  • Does our data get deleted when we cancel our account?
  • How to interpret and resolve the "Insufficient Tokens" error from the Query Builder for Google Analytics
  • How does data update when copying a Databoard to a Client Account?
  • What happens to Data Sources and Databoards if the user that created them leaves the company?
  • Why can't I connect my Data Source?
  • Why may "Page Reach" be different in Databox vs Facebook?
  • Which Date Ranges support Goals?
  • How to delete a Data Source
  • Why am I only seeing partial or sampled data from Google Analytics?
  • What happens to my Custom Metrics created through Query Builder if I downgrade?
  • What version of Salesforce do you need to connect with Databox?
  • How to calculate the percentage change in Databox vs HubSpot
  • Do you have access to my Data Source account credentials?
  • How to rename the Metric legend on a Line Chart or Bar Chart
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