How to contact Databox Support

If you need further assistance, please contact Databox Support by following the steps outlined below. You can also contact Databox Support by emailing [email protected] 

1
 Click the blue Help button in the bottom right corner of the Databox app.
2
 Click Ask at the top of the window.

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3
 Enter a Subject for your message. 
4
 Explain your reason for contacting Support in the  How can we help? field. Please provide as much information as possible so our Support Team is better equipt to provide immediate assistance. 
If you are looking for help with a specific Databoard, be sure to include the Databox Account Name, the title of the Databoard and any supporting materials (including images and videos) so we can further investigate on our end. 
4
 Click  Send a Message to submit your Support ticket. Our response will be sent to the email address associated with the Databox User who submitted the Support ticket.
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