How to contact Support

If our help resources don’t answer your question, or if you are experiencing an undocumented problem, please contact us. We will answer promptly, usually within three hours during our regular business hours ( 9AM to 5PM, Monday to Friday, Central European Time - CET). If tickets are received outside of our normal business hours, we will reply as soon as possible. 

Create a support ticket!

1
 Click the “Help” icon in the bottom right corner of our web application
2
 Click on "Send a Message"
3
 Select a Topic (topics: "I need help getting started," "I have an issue with data," "I think I found a bug," "I would like to suggest a feature," "I would like to request a new integration," "I have a billing question," "I would like to request a product demo," "Other")
4
 Write a subject and message (please send us as much information as possible about the problem)
5
 Click "Send"
You can also get help by clicking on "Help" in the upper-right corner and selecting "Start a conversation" in our web application.

Lastly, there may be some cases where there are issues with the connector and inaccurate data is being displayed. For this scenario, the more information you provide, the easier it is for our team to identify and fix the issue. 

1
 Databox account name (i.e., “Tory Sher,” “Agency X,” “Client Y under Agency X account”).
2
 Title of the Databoard that inaccurate data is being displayed on.
3
 Summary of what the problem is.
4
 Supporting materials including images and/ or videos (see below).

After receiving your request, our engineers will start digging into the software and the connectors to determine where the problem lies. We may contact you to request access to your account so that we have the ability to see the data from both sides. 

By formatting your data inconsistency reports in the way outlined above, our team has all of the resources we need to make sure your databoards are displaying perfect information in a quick and efficient manner. 

Still need help? Contact Us Contact Us