Overview: Databox Support
This document outlines Databox's support channels and availability.
IN THIS DOCUMENT
How to contact Databox Support
HOW TO
How to contact Databox Support via chat
Pro Tip: Learn more about Databox Support availability here.
How to contact Databox Support via email
You can reach our Support team via email at help@databox.com. Please provide as much information as possible so our Support Team is better equipped to provide immediate assistance.
Pro Tip: Learn more about Databox Support availability here.
Support Availability
Databox Support is available from 3 AM EST (9 AM CET) to 4 PM EST (10 PM CET) every Monday through Friday.
Priority Support
Priority Support is included in select service offerings (like Guided Onboarding) and can be purchased as a standalone service for $100/ month.
Priority Support gets your questions to the top of our chat and email support queues, ensures our most-technical support team members review your case, and provides one hour of phone support per month. Phone support calls must be scheduled at least 48 hours in advance and can only be held during normal support hours.