Whether you're just getting started or managing complex setups, Databox Support is here to help you succeed. From self-serve resources to personalized assistance, we offer multiple ways to get the answers you need — quickly and easily
Chat or email our Support team
Have a question? Our Support team is here to help. You can reach us directly from your Databox account by clicking the blue chat icon (
) in the bottom-right corner.
Prefer email? No problem — just send us a message at help@databox.com, and we’ll get back to you.
For more complex issues or account-specific questions, we may ask for more details or escalate your request internally. Either way, we’ll keep you updated throughout the process to ensure you’re never left in the dark.
We’re available Monday through Friday and respond quickly during U.S. Eastern Time business hours. If you message us outside of those hours, we’ll follow up as soon as we’re back online.
Explore our Help Center
Prefer to find answers on your own? Our Help Center is packed with step-by-step guides, troubleshooting tips, and product information. It’s searchable, easy to navigate, and available 24/7.
Visit our Community
Our Community forum is the place to:
- Ask reporting questions and get help from our team and other users
- Browse hundreds of pre-written guides based on common customer questions
- Share your own expertise or insights
- Connect with analytics pros, Databox Partners, and fellow users
Whether you're trying to connect the dots between tools, visualize complex funnels, or track something niche, there's likely already a thread — or someone ready to help you start one.
We’re building a space where everyone can learn, share, and grow. Come take a look → community.databox.com
Browse the Metric Library
The Metric Library is your go-to resource for understanding how integrations and metrics are set up and work in Databox. It includes technical details for all available integrations, definitions for basic metrics, and explanations for certain data behaviors or errors you might encounter. It’s a great way to get a deeper understanding of how data flows through the platform.
Review support options available with your plan
Depending on your plan, you may have access to additional support services like onboarding help or consulting. To see what’s included, visit our pricing page and scroll to the Support and Consulting section.
Frequently Asked Questions
Do you have a guaranteed response or resolution time?
We don’t currently offer a formal SLA, but we aim to respond with a few minutes during business hours. For more complex issues, resolution times vary depending on the scope and investigation required — the median resolution time is currently around 5 business days.
What information should I include when reporting an issue?
To help us troubleshoot efficiently, please include screenshots or data exports from the original source. If the issue involves something specific in the Databox platform, a short video can also be very helpful. In some cases, it may be useful to invite our team into the original data source for further investigation. For issues related to Google Sheets, we might request access to the file so we can review the data, structure, and any formulas. The more context you provide upfront, the faster we can identify and resolve the issue.