Overview: Databox Support

This document outlines Databox's support channels and availability.

IN THIS DOCUMENT

How to contact Databox Support

HOW TO

How to contact Databox Support via chat

1
 Click the blue Help button in the bottom right corner of the Databox app
2
 Click New Conversation to start a conversation with a member of the Support Team
3
 Explain your reason for contacting Support. Please provide as much information as possible so our Support Team is better equipped to provide immediate assistance
If you are looking for help with a specific Databoard, be sure to include the Databox Account Name, the title of the Databoard, and any supporting materials (including images and videos) so we can further investigate on our end     
4
 Click the blue arrow icon to send your message
We aim to reply to all messages as soon as possible. If you are no longer online when a response is sent, you will receive a copy via email as well. 
Pro Tip: Learn more about Databox Support availability here.

How to contact Databox Support via email

You can reach our Support team via email at [email protected]. Please provide as much information as possible so our Support Team is better equipped to provide immediate assistance. 

If you are looking for help with a specific Databoard, be sure to include the Databox Account Name, the title of the Databoard, and any supporting materials (including images and videos) so we can further investigate on our end. 
Pro Tip: Learn more about Databox Support availability here.

Support Availability

Databox Support is available from 3 AM EST (9 AM CET) to 4 PM EST (10 PM CET) every Monday through Friday. 

We aim to reply to all messages as soon as possible. If you are no longer online when a response is sent via chat, you will receive a copy via email as well. 

Priority Support

Priority Support is included in select service offerings (like Guided Onboarding) and can be purchased as a standalone service for $100/ month. 

Priority Support gets your questions to the top of our chat and email support queues, ensures our most-technical support team members review your case, and provides one hour of phone support per month. Phone support calls must be scheduled at least 48 hours in advance and can only be held during normal support hours.

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