How to create a Custom Subdomain to host your Databoards
In order to further brand and white label your Databox reports, you can create a custom subdomain to host your Databoards. This will replace "https://app.databox.com/" in your Streaming URLs.
Custom subdomains are available for Business Accounts and paid Agency Accounts. Custom subdomains are not available for users on a trial.
As of now, custom subdomains are not secure and only "http" domains are accepted. We are already exploring an SSL option for custom subdomains to improve this functionality.
Pro Tip: A common naming convention for custom subdomains is "reports.[companyname].com"
Once you save your CNAME, it can take up to 24 hours for it to propagate and properly point to the Databox app.
Email [email protected] with the CNAME you've created so that we can verify it and enter it into our system configuration.
Once your CNAME is added to our system configuration, it will replace " https://app.databox.com/" in your Streaming URLs.
Pro Tip: If you are an Agency User, you will need to contact [email protected] to connect your custom subdomain to any new Client Accounts that you add to the Databox system after this process has initially been completed.