How to create a Custom Subdomain to host your Databoards

In order to further brand and white label your Databox reports, you can create a custom subdomain to host your Databoards. This will replace "" in your Streaming URLs. 

    Custom subdomains are available for Business Accounts and paid Agency Accounts. 

As of now, custom subdomains are not secure and only "http" domains are accepted. We are already exploring an SSL option for custom subdomains to improve this functionality.

 Create a DNS CNAME record with your DNS provider that points your subdomain to In most cases, your DNS provider is where you registered your domain name. 
Pro Tip: A common naming convention for custom subdomains is "reports.[companyname].com"

Once you save your CNAME, it can take up to 24 hours for it to propagate and properly point to the Databox app.


  Email [email protected] with the CNAME you've created so that we can verify it and enter it into our system configuration.

Once your CNAME is added to our system configuration, it will replace "" in your Streaming URLs. 

    Pro Tip: If you are an Agency User, you will need to contact [email protected] to connect your custom subdomain to any new Client Accounts that you add to the Databox system after this process has initially been completed.
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