How to create a Custom Subdomain to host your Databoards

In order to further brand and white label your Databox reports, you can create a custom subdomain to host your Databoards. This will replace "" in your Streaming URLs. 

    Custom subdomains are available for Business Accounts and paid Agency Accounts. Custom subdomains are not available for users on a trial.

As of now, custom subdomains are not secure and only "http" domains are accepted. We are already exploring an SSL option for custom subdomains to improve this functionality.

 Create a DNS CNAME record with your DNS provider that points your subdomain to In most cases, your DNS provider is where you registered your domain name. 
Pro Tip: A common naming convention for custom subdomains is "reports.[companyname].com"

Once you save your CNAME, it can take up to 48 hours for it to propagate and properly point to the Databox app.


  Email [email protected] with the CNAME you've created so that we can verify it and enter it into our system configuration.

Once your CNAME is added to our system configuration, it will replace "" in your Streaming URLs. 

    Pro Tip: If you are an Agency User, you will need to contact [email protected] to connect your custom subdomain to any new Client Accounts that you add to the Databox system after this process has initially been completed.

Additional Information

  • You need to create a CNAME entry and point it to It is not recommended to set up an A entry which points out to a specific IP address. You can view more information on this here.
  • Pro Tip: If you're using GoDaddy as your hosting service provider, please refer to their documentation here.
  • If you're using Cloudflare, proxying need to be disabled (by clicking on the cloud icon). Currently, it is not supported on our end that your DNS record would go through Cloudflare servers. You can view more information on this here.
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