Syncing & Storage
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      How to increase your data sync frequency

      Data sync frequency is determined based on plan and Account activity. You can learn more about how your data is synced here. 

      If you'd like to increase your data sync frequency, we offer 15-minute syncs for many of our Data Sources.

      15-minute sync is available for 5 Data Sources as part of the Premium plan. 

      Admins on Free, Starter, Professional, and Growth plans can purchase the 15-minute sync add-on for their Data Sources. (One Add-on = 1 Data Source).

      IN THIS ARTICLE

      How to change your Data Sync Frequency

      IN THIS SECTION

      How to change your Data sync frequency from your Data Source Connections page

      Data sync frequency from data source table

      1. Navigate to Data Manager from the left-hand navigation.
      2. Find the Data Source you'd like to purchase the 15-minute sync for, using the Search bar, if necessary.
      3. Under Status, select the arrow next to the current syncing interval. This will open a pop-up window.
        1. If you are on the Account Management Application (AMA), you can update the sync interval by selecting Data update.
      4. Click on the drop-down arrow under Data update frequency and select a syncing interval. You can pick from 24 hours, 4 hours, 60 minutes and 15 minutes depending on your plan.
      5. Once you are done, click on the green Save button

      How to change your Data sync frequency from the Data Source Details page 

      Data Sync frequency from Data Source details page

      1. Navigate to Data Manager from the left-hand navigation.
      2. Find the Data Source you'd like to purchase the 15-minute sync for, using the Search bar, if necessary.
      3. Click on the Details button to open the Data Source Settings.
      4. Under Update Frequency, select Change. This will open a pop-up window.
      5. Click on the drop-down arrow under Data update frequency and select a syncing interval. You can pick from 24 hours, 4 hours, 60 minutes and 15 minutes depending on your plan.
      6. Once you are done, click on the green Save button

      What is included in the 15-minute sync add-on?

      Each Add-on provides the 15-minute sync functionality for a single Data Source (One Add-on = 1 Data Source).

      If you need additional Data Sources to sync with this frequency, you can purchase the add-on for them. 

      How to purchase the 15-minute sync add-on for a Data Source

        Learn how to purchase the 15-minute sync add-on here. 

         

        Which Data Sources can not support 15-minute syncs? 

        Due to API limitations and rate limits, 15-minute syncs are not available for all Data Sources. The following integrations can NOT support 15-minute syncs: 

        • AdobeAnalytics
        • Ahrefs
        • CallRail
        • Klaviyo
        • Marketo
        • Mixpanel
        • MOZ
        • Shopify
        • SlackAdapt
        • TwitterAds
        • Xero
        • YouTube

        How to remove the 15-minute sync add-on

        REMOVE-SYNC

        1. Navigate to Data Manager from the left-hand navigation.
        2. Find the Data Source you'd like to remove the 15-minute sync for, using the Search bar, if necessary.
        3. Under Status, select the arrow next to the current syncing interval. This will open a pop-up window.
          1. If you are on the Account Management Application (AMA), you can update the sync interval by selecting Data update.
        4. Click on the drop-down arrow under Data update frequency and select a syncing interval. You can pick from 24 hours, 4 hours, and 60 minutes depending on your plan.
        5. Once you are done, click on the green Save button

        Pro Tip: Once the option is unselected, the add-on will remain active until the end of the billing period. During this time, you can choose a different data source for the add-on. 

        • If another Data Source is selected within this timeframe, the add-on will not be canceled.  
        • If you do not select a new data source, the add-on will be canceled automatically when the billing period ends. 
          • For example, let’s say an Admin purchased 2 add-ons, one for Google Analytics 4 and the other for Google Ads. If the user decides to cancel the Google Ads add-on in the middle of the month, it enters a cancellation period that lasts until the end of the billing cycle. During this period, the user can choose a different data source and set the 15-minute sync option.