# Integrate Zendesk with Databox Zendesk is cloud-based customer service software that helps teams manage and resolve support requests efficiently. It offers tools for ticket tracking, automation, and customer self-service to streamline communication, improve agent productivity, and deliver better customer experiences. ## Connection ### Before you begin ### Add a connection To connect Zendesk to your Databox account for the [first time](/add-a-connection) or with new credentials: 1. **Enter your Zendesk subdomain** — This is the unique part of your Zendesk URL that appears before `.zendesk.com`. Enter only the subdomain value, without `http://`, `https://`, or `zendesk.com`. 1. E.g. `databox` (from `https://databox.zendesk.com`) 2. **Sign in to Zendesk** —You'll be prompted to sign in to your Zendesk account to authorize the connection. connect If you've already established a connection, you can [reuse](/add-a-data-source) it to add new accounts, as long as those accounts are accessible with the existing connection's credentials. ## ![lock](/assets/lock.2fb1bbc208afcc03d15a0a45f22bdf7f830322016e038e5721965851130807af.419bb737.svg) Datasets The Zendesk integration supports the creation of [datasets](/understanding-datasets), which allow you to structure and format your Zendesk data for more flexible reporting in Databox. By organizing your data into a tabular format, datasets make it easier to filter, segment, and visualize key metrics across projects, clients, and team members. The entity relationship diagram (ERD) below illustrates how data is organized within the Zendesk integration, displaying the available **views** and **columns**, as well as the relationships between them (primary and foreign keys). This diagram represents the **schema**, or structure, of the data and helps you understand the underlying data model. With this context, you can create datasets using the relevant views and columns to build custom metrics tailored to your reporting needs. ## Resources For comprehensive details on metrics, data availability, templates, specifications, usage guidelines, and other key information, refer to the resources listed below. The **Zendesk integration** is a newer, dataset-supported integration introduced in 2025. It offers expanded functionality, including easier metric setup and broader data coverage. The **Zendesk Support integration** is an older version that requires manual metric creation using custom API requests. This legacy integration will be deprecated in the coming months, and users are encouraged to transition to the new Zendesk integration for full functionality and continued support. Databox retrieves raw data directly from Zendesk's APIs. If a view or column is missing, it is likely due to limited API support or technical implementation restrictions. If there's something you'd like to see included, feel free to [submit a request](https://roadmap.databox.com/metric-requests) on our Roadmap, so we can consider it for future updates to the integration.   Ask Genie Get instant answers or help with your data using the in-app AI assistant. Talk to an expert For customers: Get help with your setup, strategy, or making the most of Databox. Book a demo New to Databox? See how it works and get guidance on getting started. Send an email Reach out to support for help with your account, data, or technical issues.