Guide: Using iTunes Connect with Databox


How to connect iTunes Connect to Databox


How to connect iTunes Connect to Databox

To connect an iTunes Connect Account in Databox, go to  Data Manager > + New connection. Type iTunes Connect in the search bar and click on the green Connect button. 

This will open the  Authorization window, which is where you will be prompted to enter your iTunes Connect login credentials and authorize the Databox app. 

It's recommended that you create a separate User to connect with in Databox. This User should have Read Only access to analytics. To do this, log in to iTunes Connect and navigate to Users and Roles. Click + to add a new User. Make sure to give the new User Sales permissions. 

iTunes connect / add user role

Do not choose any specific apps in the Apps field. When you connect iTunes Connect with Databox, you'll have the ability to choose from any apps that the User has analytics access to. 

Be sure to confirm the new User before attempting to connect in Databox. 

How much historical data is synced when you first connect iTunes Connect to Databox?

When you connect a new iTunes Connect Data Source in Databox, 90 days worth of historical data is initially synced. 

Pro Tip: Once your iTunes Connect Data Source is connected and actively syncing data, we store the data that's collected in our own database. This allows us to accumulate more data over time as more data syncs are made so that you can report on more historical iTunes Connect data in your Databox reports. Learn more here

What time zone does iTunes Connect data sync in? 

iTunes Connect data is synced in the time zone set in UTC. 

How to access pre-built iTunes Connect Templates

 Navigate to the  Templates page
 In the Data Source drop-down list, select iTunes Connect
 To view a preview of the Template populated with dummy data, click Preview
 To pull the Template into your Account and re-populate it with your own iTunes Connect data, click Use Template
 Select the appropriate iTunes Connect Data Source from the drop-down list to complete the process. The Databoard will be re-populated with data from the selected iTunes Connect Account and can be found on the  Databoards page
Pro Tip: Once the Databoard is available on the Databoards page, it is completely disconnected from the public Template. Therefore, you can further customize this Databoard to meet your specific needs using the Designer.

Popular iTunes Connect Templates

iTunes Connect iTunes Connect Sales Overview
This iTunes Connect Template gives visibility into your conversion funnel and high-level app analytics. 
This iTunes Connect dashboard tracks in-app purchase and sales activities. 

How to build a Databoard using iTunes Connect data

 Navigate to  Databoards > + New Databoard > Start Blank
 Click on the Datablock Library icon on the lefthand side of the Designer
 Select the appropriate iTunes Connect Account from the Data Source drop-down list in the Datablock Library
 View the list of pre-built iTunes Connect Datablocks in the Datablock Library. Drag and drop your selected Datablock onto your Databoard    

 If a pre-built Datablock isn't available for your use case, click on the  Visualization Types icon under the Datablock Library icon

 View the list of Visualizations available in Databox. Drag and drop your selected Visualization onto your Databoard
 Click on the Datablock on the Databoard to open the corresponding Datablock Settings on the righthand side of the Designer
 Select the appropriate iTunes Connect Data Source and Metric in the righthand Datablock Settings. This will update the Datablock and it will populate the Datablock with the corresponding data
 Complete steps 4-8 until your Databoard is complete

Popular iTunes Connect Metrics

App Units Product Page Views Sales

Impressions Total Sessions Sessions

View a full list of iTunes Connect Metrics available in Databox here.

How to use the Query Builders for iTunes Connect

The Query Builder for iTunes Connect allows you to create Custom Metrics using a combination of Metrics, Dimensions, and Filters. 

Learn more about the Query Builder for iTunes Connect here

Additional Information


Metric Considerations

  • Certain Metrics- like Sessions, Active Devices, and Crashes - can be enabled and disabled by iOS users. Therefore, the Metric Value may be lower than the actual value if your app users have disabled this tracking.

API Limitations 

  • iTunes Connect Accounts with two-factor authentication enabled cannot be connected to Databox at this time.
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