Guide: Using App Store Connect with Databox


How to connect App Store Connect to Databox


How to connect App Store Connect to Databox

To connect an App Store Connect Account in Databox, go to  Data Manager > + New connection. Type App Store Connect in the search bar and click on the green Connect button. 

This will open the  Authorization window, which is where you will be prompted to enter your App Store Connect login credentials and authorize the Databox app. 

It's recommended that you create a separate User to connect with in Databox. This User should have Read Only access to analytics. To do this, log in to App Store Connect and navigate to Users and Access. Click + to add a new User. Make sure to give the new User Sales permissions. 

Do not choose any specific apps in the Apps field. When you connect App Store Connect with Databox, you'll have the ability to choose from any apps that the User has analytics access to. 

Be sure to confirm the new User before attempting to connect in Databox. 

How much historical data is synced when you first connect App Store Connect to Databox?

When you connect a new App Store Connect Data Source in Databox, 90 days worth of historical data is initially synced. 

Certain Metrics may have more or less historical data available. For more information about the amount of historical data available for a specific Metric, please contact our Support Team at [email protected]

Pro Tip: Once your App Store Connect Data Source is connected and actively syncing data, we store the data that's collected in our own database. This allows us to accumulate more data over time as more data syncs are made so that you can report on more historical App Store Connect data in your Databox reports. Learn more here

What time zone does App Store Connect data sync in? 

App Store Connect data is synced in the time zone set in UTC. 

Can I connect App Store Connect to Databox if I have 2FA enabled

It is not currently possible to connect App Store Connect to Databox if you have Two-Factor Authentication (2FA) enabled. Unfortunately, it is not currently possible to disable 2FA in App Store Connect once it is enabled.

We are in the process of updating our integration to support connections from Accounts with Two-Factor Authentication enabled. To be notified when this update is released, please upvote this request on our Roadmap site

How to access pre-built App Store Connect Templates

 Navigate to Databoards > Public Templates
 In the Data Source drop-down list, select App Store Connect
 To view a preview of the Template populated with dummy data, click Preview
 To pull the Template into your Account and re-populate it with your own App Store Connect data, click Use Template
 Select the appropriate App Store Connect Data Source from the drop-down list to complete the process. The Databoard will be re-populated with data from the selected App Store Connect Account and can be found on the  Databoards page
Pro Tip: Once the Databoard is available on the Databoards page, it is completely disconnected from the public Template. Therefore, you can further customize this Databoard to meet your specific needs using the Designer.

Popular App Store Connect Templates

App Store Connect App Store Connect Sales Overview
This App Store Connect Template gives visibility into your conversion funnel and high-level app analytics. 
This App Store Connect dashboard tracks in-app purchase and sales activities. 

How to build a Databoard using App Store Connect data

 Navigate to  Databoards > + New Databoard > Start Blank
 Click on the Metrics  Library icon on the lefthand side of the Designer
 Select the appropriate App Store Connect Account from the Data Source drop-down list in the Metrics  Library
 View the list of pre-built App Store Connect Datablocks in the Metrics Library. Drag and drop your selected Datablock onto your Databoard    

 If a pre-built Datablock isn't available for your use case, click on the  Visualization Types icon under the Metrics Library icon

 View the list of Visualizations available in Databox. Drag and drop your selected Visualization onto your Databoard
 Click on the Datablock on the Databoard to open the corresponding Datablock Settings on the righthand side of the Designer
 Select the appropriate App Store Connect Data Source and Metric in the righthand Datablock Settings. This will update the Datablock and it will populate the Datablock with the corresponding data
 Complete steps 4-8 until your Databoard is complete

Popular App Store Connect Metrics

App Units Product Page Views Sales

Impressions Total Sessions Sessions

View a full list of App Store Connect Metrics available in Databox here.

How to use the Query Builders for App Store Connect

The Query Builder for App Store Connect allows you to create Custom Metrics using a combination of Metrics, Dimensions, and Filters. 

Learn more about the Query Builder for App Store Connect here

Additional Information


Metric Considerations

  • Certain Metrics- like Sessions, Active Devices, and Crashes - can be enabled and disabled by iOS users. Therefore, the Metric Value may be lower than the actual value if your app users have disabled this tracking.

API Limitations 

  • App Store Connect Accounts with two-factor authentication enabled cannot be connected to Databox at this time. If you enable two-factor authentication after connecting App Store Connect with Databox, the Data Source will disconnect.
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