Overview: Metric Builder for Pipedrive CRM (Activities)
How to access Custom Metrics and Metric Builder for Pipedrive CRM (Activities)
Navigate to Metrics > Custom Metrics to access the Metric Builder for Pipedrive CRM. Click the green + New Custom Metric button and select your connected Pipedrive CRM Account from the Data Source drop-down list. Select the Activities radio button.
Metric Builder is available on the Professional and Performer plans. Request a trial of Metric Builder by following
How to use the Metric Builder for Pipedrive CRM (Activities)
Pro Tip: Add the word "by" in between the Metric and Dimension in order to determine an appropriate Custom Metric Name. From the Metric and Dimension examples outlined above, we could create the Custom Metrics "Emails Sent by Owner" or "Meetings Added by Owner."
Pro Tip: Pipedrive Filters are only accessible from within the object where they were created in the Pipedrive CRM Account. This means Filters created in the Deals object will only be visible in the Metric Builder for Pipedrive CRM (Deals), Filters created in the Activities object will only be visible in the Metric Builder for Pipedrive CRM (Activities), etc.
Pro Tip: If a Pipedrive Filter is set to Shared in the Pipedrive CRM Account, it will be available in Databox. If a Pipedrive Filter is set to Private in the Pipedrive CRM Account, it will only be visible in Databox if the user who created the private Pipedrive Filter is the same as the user who connected the Pipedrive CRM Account to Databox.
If the data synced from the Metric and Dimension fields meet the Filter specifications, the data is retained and included in the Custom Metric value. If the data synced from the Metric and Dimension fields don't meet the Filter specifications, the data is excluded from the Custom Metric value.
Pro Tip : If you don't know which Filters to put in place for your use case, use the Dimension + Data Preview to troubleshoot and get more insight into the data that is returned from your Pipedrive CRM Account for each field. Learn more here.
Custom Metric Name: Enter a name for your Custom Metric. This Custom Metric name will be available in the Designer after saving.
Save: Save your Custom Metric.
How to create a Custom Pipedrive CRM (Activities) Metric [Example]
In this example, we'll create a Custom Metric to report on Emails Sent to the ''US'' Location, split up based on the Owner.
To accurately explain what this Custom Metric is reporting on, we'll name the Custom Metric "Emails Sent by Owner (US Location)"
How to add a Custom Pipedrive CRM (Activities) Metric to a Databoard
Learn how to add a Custom Metric to a Databoard here.
- "Data preview error": If you have a lot of deals and activity-related data in your Pipedrive CRM Account, your request for data may time out when you attempt to Preview Data. In order to successfully run the Custom Metric, it's recommended that you set up a Pipedrive Filter within your Pipedrive CRM account to cut down on the records included in Metric. This Pipedrive Filter should be applied to the Custom Metric.
- Only the following filter field types set within your Pipedrive CRM account are supported in the Metric Builder for Pipedrive CRM (Activities): ''Stage,'' ''Pipeline,'' ''Text,'' ''User,'' and ''Varchar.'' If any other field type is selected, the filter won't be displayed in the Pipedrive filter drop-down in the Metric Builder.
- The Data Preview is limited to display a maximum of 20 Dimensions per Date Range for Attributed Metrics. Dimensions will be sorted by descending value, therefore the 20 Dimensions with the highest total values will be displayed in the Data Preview for each Date Range.