How to create a Custom Email Domain

Setup an email domain so that all notifications come from your company, including Scorecards, Alerts, Scheduled Snapshots, etc."

    Custom Email Domains are available as part of the White-Label add-on. Learn more about the White-Label add-on here

HOW TO

How to create a Custom Email Domain

In order to create a custom email domain, you must create a new CNAME record that will be used to authenticate your Account. This is done in a DNS zone for the domain that you wish to use. 

We use SendGrid to send out all emails from your Databox Account. 

1

  Navigate to Account Details > White-Labeling 

2

 Click the Replace sender's email address ('From:') toggle

3

 Enter the domain you'd like to use in the first textbox

4

 Enter the username you'd like to use in the second textbox

5

 Click Save at the bottom of the page

6

 Our team will send you an email address with a CNAME record that you will need to create in your domain's DNS zone (example: "em1234") 

Pro Tip: Learn how to create a CNAME using popular DNS service and name servers here
7

 Once you've entered the CNAME record to your domain's DNS zone, email [email protected] We will verify your domain name and make sure everything is set up correctly. 

Pro Tip: It can take up to 72 hours for the CNAME to propagate and properly point to the Databox app.

How to set up a CNAME using popular DNS services and name servers

HOW TO

How to set up a CNAME in Cloudflare

1

 Select your desired domain name and choose DNS from the menu at the top

2

 Click + Add record

3

 Select CNAME from the Type drop-down list

4

 Enter the CNAME provided by Databox in the Name textbox (example: "em1234")

5

 Enter the Target provided by Databox textbox

6

 Select Auto from the TTL drop-down

7

 Uncheck the Proxy so the Proxy status is set to DNS only

8

 Click Save

How to set up a CNAME in GoDaddy

1

 Login to your GoDaddy Account

2

 Select your domain name from the Domain Settings page

Pro Tip: The custom domain "data.company.com" has "company" as the  domain name and "data" as the  Host (set is step #4). 
3

 Choose Manage DNS from the Additional Settings page

4

 At the bottom of the record, click Add and select CNAME from the Type drop-down list

5

 Enter the CNAME provided by Databox in the  Host field (example: "em1234")

Pro Tip: If you're using GoDaddy, you must enter the DNS record without the Domain, for example,  s1._domainkey instead of  s1._domainkey.domainname.com.
6

 Enter the target provided by Databox in the Points To textbox

7

 Set the  TLL field based on your preferences (for example, "14400").

8

 Click Save

Learn more about setting up a CNAME record in GoDaddy here.

How to set up a CNAME in Bind nameserver

1

 Edit the DNS zone for your primary nameserver

2

 Add your CNAME in the following format:

em1234        14400 IN CNAME u123456.wl123.sendgrid.net.

In this example, "em1234" is our CNAME record and 14400 is our TTL. 

Be sure to include the period at the end of the command.

3

 After you have added the entry, increase the zone serial and reload the bind:

rndc reload

Pro Tip: It can take some time for the record to propagate.
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