How to create a Custom Email Domain

Setup an email domain so that all notifications come from your company, including Scorecards, Alerts, Scheduled Snapshots, etc."

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HOW TO

How to create a Custom Email Domain

In order to create a custom email domain, you must create a new CNAME record that will be used to authenticate your Account. This is done in a DNS zone for the domain that you wish to use.

We use SendGrid to send out all emails from your Databox Account.

Navigate to Account Details > White-Labeling

Click the Replace sender's email address ('From:') toggle

Enter the domain you'd like to use in the first textbox

Enter the username you'd like to use in the second textbox

Click Save at the bottom of the page

Our team will send you an email address with a CNAME record that you will need to create in your domain's DNS zone (example: "em1234")

Pro Tip: Learn how to create a CNAME using popular DNS service and name servers here.

Once you've entered the CNAME record to your domain's DNS zone, email help@databox.com, we will verify your domain name and make sure everything is set up correctly.

Pro Tip: It can take up to 72 hours for the CNAME to propagate and properly point to the Databox app.

How to set up a CNAME using popular DNS services and name servers

HOW TO

How to set up a CNAME in Cloudflare

Select your desired domain name and choose DNS from the menu at the top

Click + Add record

Select CNAME from the Type drop-down list

Enter the CNAME provided by Databox in the Name textbox (example: "em1234")

Enter the Target provided by Databox textbox

Select Auto from the TTL drop-down

Uncheck the Proxy so the Proxy status is set to DNS only

Click Save

How to set up a CNAME in GoDaddy

Select your domain name from the Domain Settings page

Pro Tip: The custom domain "data.company.com" has "company" as the domain name and "data" as the Host (the Host is set in step #5).

Choose Manage DNS from the Additional Settings page

At the bottom of the record, click Add and select CNAME from the Type drop-down list

Enter the CNAME provided by Databox in the Host field (example: "em1234")

Pro Tip: If you're using GoDaddy, you must enter the DNS record without the Domain, for example, s1._domainkey instead of s1._domainkey.domainname.com.

Enter the target provided by Databox in the Points To textbox

Set the TLL field based on your preferences (for example, "14400").

Click Save

Learn more about setting up a CNAME record in GoDaddy here.

Some other DNS provider examples that require such settings are Squarespace, Vercel, and Transip.

How to set up a CNAME in Bind nameserver

Edit the DNS zone for your primary nameserver

Add your CNAME in the following format:

em1234 14400 IN CNAME u123456.wl123.sendgrid.net.

In this example, "em1234" is our CNAME record, and 14400 is our TTL.

Be sure to include the period at the end of the command.

After you have added the entry, increase the zone serial and reload the bind:

rndc reload

Pro Tip: It can take some time for the record to propagate.

Another DNS provider example that requires such settings is Namecheap.

How to verify that CNAME and A records are active

If you're using Linux or MacOS, you can use the Terminal command line tool called “dig” to verify that CNAME and A records are active.

To do this, execute the following commands:

CNAME records: dig dashboard.your_domain.com CNAME +short
A record: dig dashboard.your_domain.com

Replace "dashboard" with the CNAME/A record you created and "your_domain" with your domain. This will let you know whether the CNAME/A records are live and if they correctly point to records and IP that our team set up in our system for your custom email domain.

Alternatively, you can use the online dig interface on any OS to verify CNAME and A records.

Additional Information

The DNS provider Strato does not support the separator ''_'' that is required when setting up CNAME records in our system; therefore, we can not set your custom email domain in Databox.