Seeing empty charts right after connecting?

Don’t worry, data gathering just started and we are collecting it every hour/day.

If you just connected your first datasource and created a Databoard with date range “last 30 days,” “year to date” etc., but there are no previous values and changes, usually nothing is wrong. It just takes some time. At the start, we can only get limited historical data. Check back in few hours/days to see this charts getting more exciting.

Troubleshooting: To check if there are any real problems with the connection, log in to the web app, navigate to ‘Data Manager’, and check the status of the connection. If you see any kind of error, please contact us and we will resolve the problem for you.

Why can’t you get all historical data in the beginning?

To ensure good performance and quality, data sources restrict the number of API calls made to their servers in a 24-hour period. If your organization exceeds a limit, users in the organization may be temporarily blocked from making additional calls for the next 24 hours. Because of these limitations, we also have to limit the number of API calls for the first fetch that happens right after connecting. There are multiple options:

  1. API only provides the exact number for the current day
  2. API returns data only for the last X days
  3. Very specific and limited API

Here is a table with first fetch historical data for all integrations:

Connector

Historical data on first fetch (connect)

Active Campaign Current day
Adobe Analytics
2 months
Bing Ads 3 months
BitBucket
Limited
CallRail 15 months
Campaign Monitor Current day
Chartbeat current day
Drift 3 months
Facebook 2 months
Facebook Ads 3 months
GitHub current day + 1 month
Google AdSense / AdMob 3 months
Google AdWords 24 months
Google Analytics 3 months
Google Play Console 2 months
Google Search Console
12 months
Helpscout 2 months
HubSpot Marketing 24 months
HubSpot CRM 12 months
Instagram Limited
Intercom some metrics current, history 30 days
Intrix CRM 2 months
iTunes Connect 90 days
LinkedIn
24 months
LinkedIn Ads 24 months
Localytics Year to date
MailChimp Current data
Marketo Current day
Mediatoolkit 30 days
Mixpanel 2 months
Moz Current day
Optimizely Current day
PayPal Limited
Pipedrive CRM 60 days
ProsperWorks 12 months
QuickBooks 24 months
Salesforce CRM 90 days
SEMRush
3 months
SendGrid 3 months
Seventh Sense 14 months
Shopify 2 months
Stripe Limited
Teamwork projects Limited
Twitter Current day
Vimeo Current day
VOIQ 3 months
Wistia Current day
Xero 3 months
Youtube
Year to date
Zendesk Current day

If you need historical data for a longer time period right at the start, we offer full historical data with our custom plans. Please feel free to contact us to set this up.

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