Popular Use Cases: CallRail
HOW TO REPORT ON
How to report on Client-specific data
Many Agencies use 1 central CallRail Account for all of their Clients. If this is the case, you may want to report on CallRail data for one specific Client rather than Account-wide data from CallRail. This includes viewing data on "Total Calls," "Answered Calls," "Leads," etc. for one specific Client.
You can use Basic or Custom Metrics to report on Client-specific data from CallRail.
The Basic Metrics that are available all have "by Company" in the Metric name. These include "Missed Calls by Company," "First Time Callers by Company," and "Goal Completion Rate by Page."
To view a list of these Metrics, navigate to Data Manager > Metrics in Databox and select CallRail from the Data Source drop-down. Type "by Company" in the Search bar to filter out all "by Company" Metrics.
In order to view the performance of a single Client, you'll need to set your Datablock up in a way that prompts you to select a specific Dimension (Company). Learn how to select a specific Company on a Datablock here.
Custom Metrics can also be created to report on the performance of a single Client using the Query Builder for CallRail.
Query Builder is available in Plus and Business Accounts. Agency Basic Accounts have access to Query Builder in the Agency Account only. Request a trial of Query Builder by following
Not only does Query Builder for CallRail allow you to create Client-specific Metrics, but it also gives you the ability to combine multiple Dimensions and create more advanced CallRail Metrics.
An example of this would be creating a Custom Metric to report on "Total Calls by Source" for Client 1. This can be done through the following setup:
Another example would be if you wanted to track all calls a specific Agent made for Client 1. In this case, you can build the following Custom Metric: