Guide: Using Jira with Databox

    Jira data is only accessible through the Query Builder. Query Builder is available in Plus and Business Accounts. Agency Basic Accounts have access to Query Builder in the Agency Account only.  Request a trial of Query Builder by following these steps.

HOW TO

How to connect Jira to Databox

IN THIS SECTION

How to connect Jira to Databox

To connect a Jira Account in Databox, go to  Data Sources > + New connection. Type Jira in the search bar and click on the green Connect button. 

This will open the  Activation window, which is where you will be prompted to authorize the Databox app. In the Password field, you will need to enter your API Token

Learn how to create an API Token in your Jira Account here

How much historical data is synced when you first connect Jira to Databox?

When you connect a new Jira Data Source in Databox, 24 months worth of historical data is initially synced. 

Certain Metrics may have more or less historical data available. For more information about the amount of historical data available for a specific Metric, please contact our Support Team at [email protected]

Pro Tip: Once your Jira Data Source is connected and actively syncing data, we store the data that's collected in our own database. This allows us to accumulate more data over time as more data syncs are made so that you can report on more historical Jira data in your Databox reports. Learn more here

What time zone does Jira data sync in? 

Jira data is synced in the time zone set in the Jira Account. For example, if your Jira Account time zone is set as EST, your Jira data will sync with Databox in EST. 

Which Jira permissions have API access?

To connect a Jira Account in Databox, you must have "Global" permissions in Jira. If you do not have "Global" user permissions, you will receive an "Authentication Failed" error. 

Learn how to manage Global permissions in Jira here

Single Sign-in Option (SSO) is not currently supported. 

How to access pre-built Jira Templates

1
 Navigate to Databoards > Template Library
2
 In the Data Source drop-down list, select Jira
3
 To view a preview of the Template populated with dummy data, click Preview
4
 To pull the Template into your Account and re-populate it with your own Jira data, click Use Template
5
 Select the appropriate Jira Data Source from the drop-down list to complete the process. The Databoard will be re-populated with data from the selected Jira Account and can be found on the  Databoards page
Pro Tip: Once the Databoard is available on the Databoards page, it is completely disconnected from the public Template. Therefore, you can further customize this Databoard to meet your specific needs using the Designer.

Popular Jira Templates

Jira Software

This dashboard will help you track some standard Metrics from your Jira account, including Issues by Status, Resolved Issues, and more. 

How to build a Databoard using Jira data

1
 Navigate to  Databoards > + New Databoard > Start Blank
2
 Click on the Datablock Library icon on the lefthand side of the Designer
3
 Select the appropriate Jira Account from the Data Source drop-down list in the Datablock Library
4
 View the list of pre-built Jira Datablocks in the Datablock Library. Drag and drop your selected Datablock onto your Databoard    
5

 If a pre-built Datablock isn't available for your use case, click on the  Visualization Types icon under the Datablock Library icon

6
 View the list of Visualizations available in Databox. Drag and drop your selected Visualization onto your Databoard
7
 Click on the Datablock on the Databoard to open the corresponding Datablock Settings on the righthand side of the Designer
8
 Select the appropriate Jira Data Source and Metric in the righthand Datablock Settings. This will update the Datablock and it will populate the Datablock with the corresponding data
 
9
 Complete steps 4-8 until your Databoard is complete

Popular Jira Metrics

Bugs Reported Issues Created Issues Resolved




Completed Work by Projects Completed Work by Implementer Issues in Progress

View a full list of Jira Metrics available in Databox here.

How to use the Query Builder for Jira

The Query Builders for Jira allow you to create Custom Metrics based on Assignee, Project, Priority, and more. Learn more about the Query Builder for Jira here

Additional Information

  • To connect a Jira Account in Databox, you must have "Global" user permissions in Jira. If you do not have "Global" user permissions, you will receive an "Authentication Failed" error. 
  • Single Sign-in Option (SSO) is not currently supported. 
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