Guide: Using Facebook Pages with Databox


How to connect Facebook Pages to Databox


How to connect Facebook Pages to Databox

To connect a Facebook Pages Account in Databox, go to  Data Manager > + New connection. Type Facebook Pages in the search bar and click on the green Connect button. 

This will open the  Authorization window, which is where you will be prompted to enter your Facebook Pages login credentials and authorize the Databox app.

Pro Tip: If you have access to multiple Facebook Accounts, it's recommended that you log out of your Facebook Account before connecting in Databox. This will ensure the Facebook Account you're automatically logged into does not override the connection process. 

How to troubleshoot viewing all Facebook Pages when connecting Facebook to Databox

Learn how to troubleshoot viewing all Facebook Pages when connecting Facebook to Databox here

What Facebook permissions do you need to connect to Databox?

To connect a Facebook Page in Databox, the user has to have Admin, Editor, or Moderator Page Role set up for the Facebook Page.  

Learn more here.

What's the maximum amount of historical data initially available when you use a new Facebook Pages Metric in Databox?

Data is synced for the Metrics that are being used in your Account, so when you first use a new Facebook Pages Metric, the maximum amount of historical data available is 36 months. 

Certain Metrics may have more or less historical data available. For example, metrics that represent the total metric value (i.e. ''Page Check-ins'', ''Page Rating'', etc.) do not have historical data available when first used. We only pull in the total current value, but we will accumulate historical data for these Metrics in Databox over time and the metric value will be shown cumulatively. 

For more information about the amount of historical data available for a specific Metric, please contact our Support Team at

Pro TipIn order to start syncing data for a Metric, you can add it to your Metrics screen, use it in a Scorecard, set a Goal around it, create an Alert for it, or add it to a Databoard. Learn more  here  

    The amount of historical data you're able to access in Databox is dependent on your Databox plan. Learn more here

What time zone does Facebook Pages data sync in? 

Facebook Pages data is synced in UTC time zone.

How to access pre-built Facebook Pages Templates

 Navigate to Databoards > Public Templates
 In the Data Source drop-down list, select Facebook Pages
 To view a preview of the Template populated with dummy data, click Preview
 To pull the Template into your Account and re-populate it with your own Facebook Pages data, click Use Template
 Select the appropriate Facebook Pages Data Source from the drop-down list to complete the process. The Databoard will be re-populated with data from the selected Facebook Pages Account and can be found on the  Databoards page
Pro Tip: Once the Databoard is available on the Databoards page, it is completely disconnected from the public Template. Therefore, you can further customize this Databoard to meet your specific needs using the Designer.

Popular Facebook Pages Templates

Facebook Pages Facebook (Page Insights)
This Facebook Pages Template helps you understand how people learn about your brand on Facebook. It also showcases your top-performing posts.
This Facebook dashboard provide insights on page views, likes post reach, and more. This can help you learn more about your Facebook followers.

How to build a Databoard using Facebook Pages data


Popular Facebook Pages Metrics

Page Engagements Page Likes Page Comments

Posts Published Total Page Likes Page Visits

View a full list of Facebook Pages Metrics available in Databox here.

How to build a Databoard

 Navigate to  Databoards > + New Databoard > Start Blank
 Click on the Metric Library icon on the lefthand side of the Designer
 Select the appropriate Facebook Pages Account from the Data Source drop-down list in the Metric Library
 View the list of pre-built Facebook Pages Datablocks in the Metric Library. Drag and drop your selected Datablock onto your Databoard    

 If a pre-built Datablock isn't available for your use case, click on the  Visualization Types icon under the Metric Library icon

 View the list of Visualizations available in Databox. Drag and drop your selected Visualization onto your Databoard
 Click on the Datablock on the Databoard to open the corresponding Datablock Settings on the righthand side of the Designer
 Select the appropriate Facebook Pages Data Source and Metric in the righthand Datablock Settings. This will update the Datablock and it will populate the Datablock with the corresponding data
 Complete steps 4-8 until your Databoard is complete

Additional Information


Metric Considerations

  • Due to technical limitations, the Date Range ''All Time'' will return a maximum 36 months of historical data.
  • However, Metrics that represents total values (i.e. ''Followers by Country'') will always show current total value when ''All Time'' Date Range is selected.

  • "Page Reach:" The "Page Reach" Metric in Databox may differ from "Page Reach" you see in Facebook directly. Learn why here
  • Dimensions for demographic Metrics, such as Location, Age and Gender, are only returned if there is data for 100 or more people.
  • "Total Page Fans by Country:" The "Total Page Fans by Country" Metric doesn't necessarily equal the sum of all Dimensions included in the "Total Page Fans" Metric.
    This is due to a variety of factors, including your Page Fans not having their home country set or publicly accessible. 
  • This Metric includes only the top countries (by fan count), and not all countries in which there are fans. For pages with fans in many countries the least populous countries will not be included in this Metric.

API Limitations

  • If your main Facebook Page contains several sub-pages, Facebook's API will randomly connect to one of the sub-Pages that you have access to.
    It is not currently possible to manually select which sub-Page to connect. 
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