HOW TO
- Connect Google Business Profile to Databox
- Access pre-built Google Business Profile Templates
- Build a Databoard using Google Business Profile data
- Additional Information
How to connect Google Business Profile to Databox
IN THIS SECTION
- How to connect Google Business Profile to Databox
- How to connect multiple locations for one brand
- What Google Business Profile permissions do you need to connect to Databox?
- What’s the maximum amount of historical data initially available when you use a new Google Business Profile Metric in Databox?
- What time zone is Google Business Profile data synced in?
How to connect Google Business Profile to Databox
To connect a Google Business Profile Account in Databox, go to Data Manager > + New Data Source. Type Google Business Profile in the search bar and click on the green Connect button.
This will open the Activation window, which is where you will be prompted to enter your Google login credentials and authorize the Databox app.
Pro Tip: If you have Google passwords saved in your browser, this Account may be automatically selected to connect with Databox. If this is not the Account you want to connect, it is recommended that you complete the connection process in an Incognito Window.
Next, select the Google Business Profile location that you'd like to report on in Databox.
How to connect multiple locations for one brand
If you are managing multiple locations for one brand in your Google Business Profile Account, each location must be added as a separate Data Source in Databox.
What Google Business Profile permissions do you need to connect to Databox?
Google Business Profile has 3 User roles: Owner, Manager, and Site Manager. All User roles are able to connect the Account to Databox.
What's the maximum amount of historical data initially available when you use a new Google Business Profile Metric in Databox?
Data is synced for the Metrics that are being used in your Account, so when you first use a new Google Business Profile Metric, the maximum amount of historical data available is 18 months.
Certain Metrics may have more or less historical data available. For more information about the amount of historical data available for a specific Metric learn more here or contact our Support Team at help@databox.com.
Pro Tip: In order to start syncing data for a Metric, you can add it to your Metrics screen, use it in a Scorecard, set a Goal around it, create an Alert for it, or add it to a Databoard. Learn more here.
The amount of historical data you're able to access in Databox is dependent on your Databox plan. Learn more here.
What time zone is Google Business Profile data synced in?
Google Business Profile data is synced in the time zone set in the Google Business Profile Account. For example, if your Google Business Profile Account time zone is set as EST, your Google Business Profile data will sync with Databox in EST.
How to access pre-built Google Business Profile Templates
- Navigate to Databoards > Public Templates
- In the Data Source drop-down list, select Google Business Profile
- To view a preview of the Template populated with dummy data, click Preview
- To pull the Template into your Account and re-populate it with your own Google Business Profile data, click Use Template
- Select the appropriate Google Business Profile Data Source from the drop-down list to complete the process. The Databoard will be re-populated with data from the selected Google Business Profile Account and can be found on the Databoards page
Pro Tip: Once the Databoard is available on the Databoards page, it is completely disconnected from the public Template. Therefore, you can further customize this Databoard to meet your specific needs using the Designer.
Popular Google Business Profile Templates
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Google Business Profile Insights Template will help you gather information on Searches, Views and Actions.
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How to build a Databoard using Google Business Profile data
IN THIS SECTION
Popular Google Business Profile Metrics
| Total Searches | Actions | Views |
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| Views by Listing | Photo Views (Customer Photos) | Actions by Type of Action |
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View a full list of Google Business Profile Metrics available in Databox here.
How to build a Databoard
- Navigate to Databoards > + New Databoard > Start Blank
- Click on the Metric Library icon on the lefthand side of the Designer
- Select the appropriate Google Business Profile Account from the Data Source drop-down list in the Metric Library
- View the list of pre-built Google Business Profile Datablocks in the Metric Library. Drag and drop your selected Datablock onto your Databoard
- If a pre-built Datablock isn't available for your use case, click on the Visualization Types icon under the Metric Library icon
- View the list of Visualizations available in Databox. Drag and drop your selected Visualization onto your Databoard
- Click on the Datablock on the Databoard to open the corresponding Datablock Settings on the righthand side of the Designer
- Select the appropriate Google Business Profile Data Source and Metric in the righthand Datablock Settings. This will update the Datablock and it will populate the Datablock with the corresponding data
- Complete steps 4-8 until your Databoard is complete
Additional Information
IN THIS SECTION
Metric Considerations
- For Total (All Time) Metrics, historical data is synced from the day the Metric started being tracked in Google Business Profile. These Metrics include "Total Searches (All Time)," "Total Searches by Source (All Time)," "Total Phone Calls by Source (All Time)," "Total Phone Calls by Day of Week (All Time)," and "Total Phone Calls by Time of Day (All Time)."
This data is not available in Google Business Profile's UI, so you will not be able to directly validate this data between Google Business Profile and Databox.
- Due to technical limitations, the Date Range ''All Time'' will return a maximum 18 months of historical data. However, Metrics that represent total values (i.e. ''Searches (All Time)'', ''Total Reviews'', etc.) will always show the current total value when ''All Time'' Date Range is selected.
- ''Total Searches,'' ''Total Searches by Source,'' ''Total Phone Calls by Source,'' ''Total Phone Calls by Day of Week,'' ''Total Phone Calls by Time of Day:'' Only total Metric values are accessed from Google Business Profile. These Metrics do not have historical data available when first used.
Granularity Restrictions
- ''Total Searches,'' ''Total Searches by Source,'' ''Total Phone Calls by Source,'' ''Total Phone Calls by Day of Week,'' ''Total Phone Calls by Time of Day:'' Daily granularity is not available for these Metrics. This may affect visualization options for Charts in Databox.
For example, if a Google Business Profile Metric is used on a Line or Bar Chart with ''Last Week'' Date Range selected, daily data won't be displayed on the Chart.
However, the big number above the Chart will accurately reflect the Metric value for the selected Date Range.
Learn more about Granularity here.
API Limitations
- Google Business Profile data is not available for "Today" and "Yesterday." If these Date Ranges are selected or are included in a Date Range, this data will not be included.
- We have identified occasional delays in Google Business Profile data update in their API. This may result in a drop of data in Databox for the recent couple of days. However, Databox is continuously updating Google Business Profile data as soon as data is available in the API.
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Google Business Profile is not returning any values via API for "Searches by Keyword" and "Searches" Metrics when they are below the threshold value 15 for any Keyword dimension. In Google Business Profile User Interface, it is displayed as "<15", which means the value is below the threshold.