Guide: Using Google My Business with Databox

HOW TO

How to connect Google My Business to Databox

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How to connect Google My Business to Databox

To connect a Google My Business Account in Databox, go to  Data Manager > + New connection. Type Google My Business in the search bar and click on the green Connect button. 

This will open the  Activation window, which is where you will be prompted to enter your Google login credentials and authorize the Databox app. 

Pro Tip: If you have Google passwords saved in your browser, this Account may be automatically selected to connect with Databox. If this is not the Account you want to connect, it is recommended that you complete the connection process in an Incognito Window. 

How much historical data is synced when you first connect Google My Business to Databox?

When you connect a new Google My Business Data Source, 18 months worth of historical data is initially synced with Databox. 

For Total (All Time) Metrics, historical data is synced from the day the Metric started being tracked in Google My Business. These Metrics include "Total Searches (All Time)," "Total Searches by Source (All Time)," "Total Phone Calls by Source (All Time)," "Total Phone Calls by Day of Week (All Time)," and "Total Phone Calls by Time of Day (All Time)." This data is not available in Google My Business's UI, so you will not be able to directly validate this data between Google My Business and Databox. 

What time zone is Google My Business data synced in?

Google My Business data is synced in UTC time zone.

What Google My Business permissions do you need to connect to Databox?

Google My Business has 3 User roles: Owner, Manager, and Site Manager. All User roles are able to connect the Account to Databox

How to build a Databoard using Google My Business data

1
 Navigate to  Databoards > + New Databoard > Start Blank
2
 Click on the Datablock Library icon on the lefthand side of the Designer
3
 Select the appropriate Google My Business Account from the Data Source drop-down list in the Datablock Library
4
 View the list of pre-built Google My Business Datablocks in the Datablock Library. Drag and drop your selected Datablock onto your Databoard    
5

 If a pre-built Datablock isn't available for your use case, click on the  Visualization Types icon under the Datablock Library icon

6
 View the list of Visualizations available in Databox. Drag and drop your selected Visualization onto your Databoard
7
 Click on the Datablock on the Databoard to open the corresponding  Datablock Settings on the righthand side of the Designer
8
 Select the appropriate Google My Business Data Source and Metric in the righthand Datablock Settings. This will update the Datablock and it will populate the Datablock with the corresponding data
 
9
 Complete steps 4-8 until your Databoard is complete

Popular Google My Business Metrics

Total Searches Actions Views




Views by Listing Photo Views (Customer Photos) Actions by Type of Action

View a full list of Google My Business Metrics available in Databox here.

Additional Information

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Granularity Restrictions

Granularity refers to the level of detail present in a set of data. If granularity restrictions are present, the visualization options for Charts like Line Charts, Bar Charts, etc. may be affected. Learn more about Granularity here

  • Total Searches, Total Searches by Source, Total Phone Calls by Source, Total Phone Calls by Day of Week, Total Phone Calls by Time of Day: Only total Metric values are accessed from Google My Business. Therefore, daily granularity is not available for these Metrics and historical data is not accessible from before the initial connection date. 

API Limitations

  • Google My Business data is not available for "Today" and "Yesterday." If these Date Ranges are selected or are included in a Date Range, this data will not be included.
  • We have identified occasional delays in Google My Business data updating in their API. This may result in missing data in Databox. We are monitoring these cases and will continue to work with Google to improve this.  
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