Overview: Plans & Billing
HOW TO
How to access Plans & Billing
To access your plan and billing information, navigate to Plans & Billing.
Pro Tip: Account Details are only accessible to "Admins" and are not accessible during the onboarding period.
How to upgrade your plan
Learn how to upgrade your plan here.
How to add more Client Accounts to your subscription
Learn how to add more Client Accounts to your subscription here.
How to update your billing information
Navigate to Account > Plans & Billing
Click Change card to change the Credit Card associated with your Account
In the Invoicing section, enter the email address of the person you would like to receive billing invoices in the text box
Click the green Save button to save the invoice recipient
Pro Tip: The Account Information including Company Name, Address, VAT (TAX) number, etc. that is set up under Account > Account Details will be reflexted on your invoices.
How to view detailed receipts of your payments
Navigate to Account > Plans & Billing
In the Payment History section, click Receipt to view a specific receipt
How to downgrade to a Free Account
Learn how to downgrade to a Free Account here.
How to cancel your Paid Account
Navigate to Account > Plans & Billing
Click Cancel Subscription
Click Unsubscribe now to cancel your subscription
How to delete your Account
Deleting your Databox Account is irreversible, so be sure this is the change you want to make. Deleting your Account cancels your Databox subscription as well.
Navigate to Account > Account Details
Click Delete Account
Click the red Confirm button to delete your Databox Account