How to white-label Databox

You can white-label Databox on any paid plan with the White-Label add-on.

Existing customers who had access to some of the white-label features can keep those capabilities at no extra charge, but must upgrade for access to additional white-label features.

HOW TO

How to purchase the White-Label add-on

Chat with us through the beacon in-app to purchase the White-Label add-on. You can also email us at [email protected], or book a call with our team (Agencies use this booking link). 

How to replace Databox branding

You can customize the appearance of the login screen and all emails sent out from your Databox Account to users (i.e., Scorecards, Scheduled Snapshots, etc.) by replacing Databox branding. The logo you upload will replace the Databox logo in the scenarios previously mentioned. 

From the web app, navigate to  Account > Account Details > White-Labeling.  Click the Replace Databox branding toggle. Upload your company logo. Click Save at the bottom of the page. 

Logo files must be at least 510x160 pixels. The maximum file size is 10 MB. 

Pro Tip: The logo you upload will be used on a white background, so a transparent background is recommended. 

How to customize Mobile branding

You can customize the appearance of the mobile app by adding your company logo and background color.

From the web app, navigate to  Account > Account Details > White-LabelingClick the Customize Mobile branding toggle. Upload your company logo and enter a hex code for your background color. Click Save at the bottom of the page. 

Logo files must be at least 510x160 pixels. PNG and JPGs are accepted. 

Pro Tip: The logo you upload will be used on a white background, so a transparent background is recommended. 

How to replace the app logo and favicon

You can replace the Databox logo at the top of the lefthand navigation bar, along with the browser favicon.

From the web app, navigate to  Account > Account Details > White-Labeling. Click the Repace app logo and browser 'Favicon' toggle. Upload your company logo. Click Save at the bottom of the page. 

Logo files must be at least 120x120 pixels. The maximum file size is 2 MB. 

Pro Tip: The logo you upload will be used on different backgrounds, so a PNG with a transparent background is recommended. 

How to use a custom domain for app access and report sharing

You can create your own custom domain to use for accessing the web-app and sharing reports via Sharable Link. 

To do this, you will need to add a CNAME property to your DNS configuration. Setting up a custom domain takes 3-5 business days. 

Learn more about setting up a custom domain for app access and report sharing here.

Pro Tip: Once your custom domain is setup, Agency users should always use this domain to login to your Databox Account. Otherwise, you will be forced to re-login when navigating to a Client Account.  

How to replace sender's email address for emails sent from your Account

You can white-label all emails sent from your Databox Account so the sender is linked to your company. 

Learn more about replacing the sender's email address for all transactional emails here.

How to remove ''Powered by Databox'' from your Databoards

    "Powered by Databox" can be removed from Databoards for Plus, Business, and paid Agency Accounts. If you'd like this removed but have not purchased the White-Label add-on, please contact [email protected] with your request.

From the web app, navigate to  Account > Account Details > White-Labeling. Click the Remove 'Powered by Databox' from Databoards checkbox to remove "Powered by Databox" from your Databoards. Click Save at the bottom of the page. 

Pro Tip: Removing "Powered by Databox" from Databoards also removes the Databox signup link from embedded Databoards

How to remove chat widgets for all non-admin users

From the web app, navigate to  Account > Account Details > White-Labeling. Click the Remove chat widget for all non-admin users checkbox to remove the chat widget for all non-admin users. Click Save at the bottom of the page. 

How to replace the support email

From the web app, navigate to  Account > Account Details > White-Labeling. Click the Remove support email checkbox. Enter the new support email that you'd like displayed in the Support email textbox. Click Save at the bottom of the page. 

Pro Tip: If you do not want to provide any support email to users, leave the Support email textbox blank. 

Hide the Template Library for all non-admin users

From the web app, navigate to  Account > Account Details > White-Labeling. Click the Hide Template library for all non-admin users checkbox. Click Save at the bottom of the page. 

How to remove Google sign-on from custom domain login screen

From the web app, navigate to Account > Account Details > White-Labeling. Click the Remove Google Sign-on on login (only when custom domain is used) checkbox. Click Save at the bottom of the page. 

How to replace the help URL

From the web app, navigate to  Account > Account Details > White-Labeling. Click the Remove help URL checkbox. Enter the new help URL that you'd like displayed in the Help URL textbox. Click Save at the bottom of the page. 

Pro Tip: If you do not want to provide any help URL to users, leave the  Help URL textbox blank. 

How to apply white-label settings to all Clients

To apply white-label settings to all Client Accounts, navigate to Account > Account Details > White-labeling. Click the Apply to all Client Accounts checkbox. Click Save at the bottom of the page. 

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