# White-label your account When clients interact with your reporting environment — logging in, viewing Databoards, or receiving automated notifications — they see Databox branding by default. White-labeling replaces that with your own: a custom login domain, your company logo, a branded email sender, and more. The result is a seamless experience where clients see your company, not the platform powering it. ## Set up a custom domain A custom domain replaces `app.databox.com` with your own URL across the web app login and all shareable Databoard links. For setup instructions, see [Set up a custom domain](/set-up-a-custom-domain). ## Replace the sender's email address White-label all outgoing notifications so emails arrive from your company's address instead of Databox's. For setup instructions, see [Set up a custom email domain](/set-up-a-custom-email-domain). ## Replace Databox branding Enabling this option replaces the Databox logo on the login screen and in all emails sent from your account to users with your company logo. A custom domain must be configured first. 1. Go to [Account Management > White-labeling](https://account.databox.com/whitelabeling). 2. Toggle on **Replace Databox branding**. 3. Click **Upload your company logo** and select your logo file. - Minimum size: 510×160 px. - Accepted formats: PNG, JPG. - Max file size: 10 MB. 4. Click **Save**. The logo is placed on a white background, so a transparent background is recommended. white-labeling-replace-databox-branding-and-custom-login-image ## Set a custom image on the login page You can replace the default illustration on the login screen with a custom image. This applies only when users access the login page via your custom domain. 1. Go to [Account Management > White-labeling](https://account.databox.com/whitelabeling). 2. Toggle on **Custom image on login page**. 3. Click **Upload your company logo** and select your image file. - Recommended size: 600×600 px. - Accepted formats: PNG, JPG. - Max file size: 2 MB. 4. Click **Save**. The logo is placed on a white background, so a transparent background is recommended. white-labeling-replace-databox-branding-and-custom-login-image ## Replace the browser favicon This option adds your logo to the top-left corner of the web app, the bottom-left corner of all Databoards, and the browser tab favicon. 1. Go to [Account Management > White-labeling](https://account.databox.com/whitelabeling). 2. Toggle on **Replace browser Favicon**. 3. Click **Upload your logo** and select your logo file. - Minimum size: 120×120 px. - PNG with transparent background required. - Max file size: 2 MB. 4. Click **Save**. The logo appears on both dark and light backgrounds, so make sure it's legible on both before uploading. white-labeling-replace-browser-favicon-and-mobile-branding ## Customize mobile branding You can customize the mobile app's appearance with your company logo and a background color. 1. Go to [Account Management > White-labeling](https://account.databox.com/whitelabeling). 2. Toggle on **Customize mobile branding**. 3. Click **Upload your company logo** and select your logo file. - Minimum size: 510×160 px. - Accepted formats: PNG, JPG. - Max file size: 10 MB. 4. Enter a hex code in the **Background color** field. 5. Click **Save**. The Databox mobile app name and store icon cannot be customized — this requires Apple and Google app store approval. Once logged in, users see your branded account with your logo and customized Databoards. white-labeling-replace-browser-favicon-and-mobile-branding ## Other white-label options The **Other white-label options** section lets you hide or replace additional Databox elements for non-admin users. Toggle any option on or off and click **Save**. | Option | What it does | | --- | --- | | **Remove chat widget for all non-admin users** | Hides the in-app chat widget for non-admin users. | | **Hide Template library for all non-admin users** | Removes access to the template library for non-admin users. | | **Remove Google Sign-on on login (only when custom domain is used)** | Hides the Google sign-in button on the custom domain login page. | | **Remove option to connect Slack for all non-admin users** | Disables the option to connect Slack for non-admin users. | | **Remove Genie AI Analyst for all non-admin users** | Hides the Genie AI Analyst feature for non-admin users. | | **Use all white-label settings for all clients** | Applies all active white-label settings across all client accounts. | | **Replace support email (help@databox.com)** | Replaces the Databox support email with your own. Enter your address in the **Support email** field. | | **Replace help URL (https://help.databox.com)** | Replaces the Databox help link with your own URL. Enter the URL in the **Help url** field. | To hide the support email or help URL without providing a replacement, enable the toggle and leave the corresponding field blank. ## Remove 'Powered by Databox' from Databoards and favicon This option removes the "Powered by Databox" label from Databoards and replaces the Databox logo in the browser favicon with a non-branded version on all shareable pages. 1. Go to [Account Management > White-labeling.](https://account.databox.com/whitelabeling) 2. Under **Removable branding options**, toggle on **Remove 'Powered by Databox' from Databoards and logo from Favicon**. 3. Click **Save**. ## Considerations Some elements are automatically hidden for non-admin users in white-label accounts without any configuration required: - **In-app banners** — The "Read More" link on status or maintenance banners is hidden. - **Product Roadmap links** — Any in-app roadmap links are hidden. - **Data source help content** — These reference Databox and are hidden automatically. Some elements cannot be white-labeled due to technical or platform constraints: - **Mobile app name and store icon** — Requires Apple and Google app store approval. - **OAuth authorization windows** — When connecting data sources, authorization windows may identify Databox as the requesting application. This is required by the OAuth protocol. Yes. You can purchase one White-Label add-on per client account to apply separate white-label settings to each. Contact the support team via in-app chat or email [help@databox.com](mailto:help@databox.com) for details. No. A user who already connected Slack before the toggle was turned off keeps their connection and can still see the Slack option on the Notifications page.   Ask Genie Get instant answers or help with your data using the in-app AI assistant. Talk to an expert For customers: Get help with your setup, strategy, or making the most of Databox. Book a demo New to Databox? See how it works and get guidance on getting started. Send an email Reach out to support for help with your account, data, or technical issues.