White-label your account

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Availability

Admins

Standard accounts, agency accounts and self-managed clients

Exclusive to select subscription plans and add-ons

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When clients interact with your reporting environment — logging in, viewing Databoards, or receiving automated notifications — they see Databox branding by default. White-labeling replaces that with your own: a custom login domain, your company logo, a branded email sender, and more. The result is a seamless experience where clients see your company, not the platform powering it.

A custom domain replaces app.databox.com with your own URL across the web app login and all shareable Databoard links. For setup instructions, see Set up a custom domain.

White-label all outgoing notifications so emails arrive from your company's address instead of Databox's. For setup instructions, see Set up a custom email domain.

Enabling this option replaces the Databox logo on the login screen and in all emails sent from your account to users with your company logo. A custom domain must be configured first.

1. Go to Account Management > White-labeling.
2. Toggle on Replace Databox branding.
3. Click Upload your company logo and select your logo file.
   • Minimum size: 510×160 px.
   • Accepted formats: PNG, JPG.
   • Max file size: 10 MB.
4. Click Save.

Tip: The logo is placed on a white background, so a transparent background is recommended.

You can replace the default illustration on the login screen with a custom image. This applies only when users access the login page via your custom domain.

1. Go to Account Management > White-labeling.
2. Toggle on Custom image on login page.
3. Click Upload your company logo and select your image file.
   • Recommended size: 600×600 px.
   • Accepted formats: PNG, JPG.
   • Max file size: 2 MB.
4. Click Save.

Tip: The logo is placed on a white background, so a transparent background is recommended.

This option adds your logo to the top-left corner of the web app, the bottom-left corner of all Databoards, and the browser tab favicon.

1. Go to Account Management > White-labeling.
2. Toggle on Replace browser Favicon.
3. Click Upload your logo and select your logo file.
   • Minimum size: 120×120 px.
   • PNG with transparent background required.
   • Max file size: 2 MB.
4. Click Save.

Tip: The logo appears on both dark and light backgrounds, so make sure it's legible on both before uploading.

You can customize the mobile app's appearance with your company logo and a background color.

1. Go to Account Management > White-labeling.
2. Toggle on Customize mobile branding.
3. Click Upload your company logo and select your logo file.
   • Minimum size: 510×160 px.
   • Accepted formats: PNG, JPG.
   • Max file size: 10 MB.
4. Enter a hex code in the Background color field.
5. Click Save.

Note: The Databox mobile app name and store icon cannot be customized — this requires Apple and Google app store approval. Once logged in, users see your branded account with your logo and customized Databoards.

The Other white-label options section lets you hide or replace additional Databox elements for non-admin users. Toggle any option on or off and click Save.

Tip: To hide the support email or help URL without providing a replacement, enable the toggle and leave the corresponding field blank.

This option removes the "Powered by Databox" label from Databoards and replaces the Databox logo in the browser favicon with a non-branded version on all shareable pages.

1. Go to Account Management > White-labeling.
2. Under Removable branding options, toggle on Remove 'Powered by Databox' from Databoards and logo from Favicon.
3. Click Save.

Some elements are automatically hidden for non-admin users in white-label accounts without any configuration required:

• In-app banners — The "Read More" link on status or maintenance banners is hidden.
• Product Roadmap links — Any in-app roadmap links are hidden.
• Data source help content — These reference Databox and are hidden automatically.

Some elements cannot be white-labeled due to technical or platform constraints:

• Mobile app name and store icon — Requires Apple and Google app store approval.
• OAuth authorization windows — When connecting data sources, authorization windows may identify Databox as the requesting application. This is required by the OAuth protocol.

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