Why is my Data Source disconnected?

If a Data Source is disconnected, the User who originally connected the Data Source and the Account Owner will be notified via email. 

YOUR DATA SOURCE MAY BE DISCONNECTED FOR THE FOLLOWING REASONS

Invalid credentials

HOW TO

How to interpret this error

This happens when the user that connected the Data Source in Databox has changed their credentials. Since Databox gains access to your data through this user, it is imperative that they have the up-to-date credentials entered.

How to resolve this error

In Databox, navigate to Data Sources and click the Reconnect button to reconnect your disconnected Data Source.

Insufficient privileges 

HOW TO

How to interpret this error

This happens when the user that connected the Data Source in Databox has lost the necessary privileges in the Data Source itself. Since Databox gains access to your data through this user, it is imperative that they have the necessary permissions.

How to resolve this error

Contact an Admin in your Data Source to restore your original user permissions. Once that's complete, in Databox navigate to Data Sources and click the Reconnect button to reconnect your disconnected Data Source.

Expired token/ invalid grant

HOW TO

How to interpret this error

This happens when the token used to establish the initial connection in Databox has expired. 

Many Data Sources will set tokens to expire after a certain number of days for security purposes. For example, LinkedIn sets its token to expire after 60 days. Once the token expires, your LinkedIn Data Source will disconnect and you must re-authorize the connection in order to allow Databox to re-start data syncs. 

Google Data Sources, on the other hand, have a variety of reasons why the Invalid Grant error may be returned. Learn more here

How to resolve this error

In Databox, navigate to Data Sources and click the Reconnect button to reconnect your Data Source. 

Unique Data Source error

HOW TO

How to interpret this error

There may be cases where unique Data Source errors are returned and result in disconnected Data Sources. 

For example, Ahrefs requires an active subscription in order to gain API access. If your subscription status changes from active to inactive, you will see an error in Databox.

Copper Data Sources can become disconnected when the user's API key is deleted or updated. 

How to resolve this error

Contact an Admin in your Google Account to restore your original user permissions. Once that's complete, navigate to Data Sources and click the Reconnect button to reconnect your Google Data Source.

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