What's the maximum amount of historical data initially available when you connect a new Data Source?

The amount of historical data that's available in Databox is dependent on your Databox plan and the availability of data from the Data Source's API. This article outlines historical data availability based on the availability of data. 

Learn more about the accessibility of data in Databox based on your plan here. 

Why do Data Sources have different amounts of historical data initially available?

When you first connect a Data Source in Databox, we start collecting data from that Data Source's API. The amount of historical data that's available to sync with Databox differs for each Data Source, depending on factors like how much historical data is accessible through the Data Source's public API and any API limits that the Data Source may set to restrict how much data can be synced. 

Date Ranges that are greyed out in the Date Range Picker are unavailable due to a lack of data for some or all of the Date Range. 

Learn more about how data is synced, stored, and secured here. 

What's the maximum amount of historical data initially available from each Data Source? 

How can I start syncing data for a Metric?

To start syncing data for a Metric (Basic, Calculated or Custom), the Metric must be used on either your Metrics screen, a Databoard, a Scorecard, a Goal, or an Alert.

Once the Metric is being used in your Account the maximum amount of historical data available from via the Data Source's API will be synced with Databox. Learn more about the limits for each Data Source here.

We'll continuously sync data for your active Metrics and will store this data in our own database. This allows us to accumulate more data over time so that you can report on more data to the Metric in your Databox reports in the future.

Pro Tip:  Learn more about the maximum amount of historical data that's available based on your plan here. 

How is more historical data generated over time?

Once your Data Sources are connected and its metrics used in your Databox account, the data is actively syncing and being stored in our own database. This allows us to accumulate more data over time as more data syncs are made so that you can report on more historical data in your Databox reports.

For example, let's say you connected your Stripe Account to Databox on June 1st. When you first use a Stripe Metric in your Databox account, we can collect 12 months worth of historical data. This means that initially, we can access data from June last year till June 1st this year in Databox. Date Ranges like Year to Date, This Quarter, Last Month, Last Week, etc. will populate with data on your Databoards. Date Ranges like Last Year, Custom Date Range Last 24 Months, etc. will populate with partial data or with no data on your Databoards. 

Let's say that a year passes and your Stripe Data Source remains connected, and you continue to report on the selected Metric in your Databox Account. Data has been syncing for a full year, so more historical data is now available. Date Range like Last Year will now populate with full data on your Databoards. A Custom Date Range like Last 24 Months will now populate with partial data on your Databoards.