How is our data synced, stored, and secured?


How is our data synced?

All data synced from a native integration, like HubSpot, Google Analytics, Facebook, etc., is accessed through that Data Source's Application Programming Interface (API). For example, HubSpot's API is controlled by HubSpot and is different than Google Analytics' API, which is controlled by Google. The same goes for all other Data Sources that Databox natively integrates with. 

Since we are syncing data from each Data Source's API, certain data may be limited or inaccessible. In these cases, we do our best to work with the owner of the API to gain further access. 

For some Metrics, backend calculations are performed to produce the value you see in Databox. This is often the case for rates, percentages, or net new Metrics. For example, the HubSpot Marketing Metric "Contact Conversion Rate" divides the number of New Contacts by the number of Sessions during the specified Date Range.

How is our data stored and secured? 

At Databox, we are committed to protecting our users’ privacy.

For information on how data is stored and secured, please review our Privacy Policy

Relevant sections:
  • Our Commitment To Data Security
  • Period for which your personal data will be stored
  • Personally Identifiable Information
  • Collection of general data and information

You can also read more about Databox's commitment to the GDPR and Data Processing Agreement

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