How to downgrade to a Free Account

This document outlines how to downgrade a paid Databox Account to a Free Databox Account. 

IN THIS ARTICLE

What are the limits for a Free Account?

Before downgrading your Databoax Account, you must check your Account(s) to ensure they fall below the Free plan limits. 

IN THIS SECTION

Pro Tip: On Free plans, data refreshes daily. On paid plans, data refreshes hourly. 

What are the limits for a Free Account?

If you are a direct business user, the limits for a Free Account are as follows: 

  • Maximum of 3 Databoards
  • Maximum of 3 Data Sources
  • Maximum of 3 Users

To check the number of Databoards and Data Sources you have in your Account, navigate to Account > Plans & Billing

What are the limits for an Agency Free Account?

If you are an Agency user, the limits for an Agency Free Account are as follows: 

  • Maximum of 10 Databoards, 10 Data Sources, and 5 Users in your Agency Account
  • Maximum of 10 Client Accounts
  • Maximum of 3 Databoards, 3 Data Sources, and 3 Users in each Client Account

To check your Agency Account limits and to determine the number of Client Accounts you have added, navigate to Account > Plans & Billing

To check the number of Databoards and Data Sources you have in each your Client Accounts, navigate to the  Clients page. 

How to downgrade to a Free Account

Once you have verified that your Account(s) falls below the Free plan limits, follow the steps below to downgrade your Account. 

1

 Navigate to Account > Plans & Billing

2

 Click on the Change Plan hyperlink at the top of the Plan table

3
  Click the green  Agency Free Plan button to complete the process and move to the Agency Free plan. 

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