How do I add a User to multiple accounts?

In Databox, you can only register an email address one time. If you get the “user already exists” message, here are the steps to follow to get the user added.


This message can also be shown in the " Add New User" window.

Determine your course of action by answering the following questions:

A: Do you want to delete access to the other account?

If the answer is yes, send an email to [email protected] with this request. Make sure you include the email address you’re dealing with, the account you’d like to delete it from, and the account you’d like to add it to.

B: Do you want to give the email address access to an existing account while still having access to the other account?

If you are using the Google-based email solution (e.g. GmailI, then this can be done using the “+” operation. Your email service will read the "+" and ignore it and anything after it.

As an example, "[email protected]" is recognized as just "[email protected]".

So, you just have to make a slight change to the email address so the system doesn’t recognize it as a direct match. For example, if “ [email protected]” already had access to account A, but you wanted them to have access to account A and account B, you could add them as a user in account B with the email address “[email protected].” 


 Signup or Invite a New User using "+" operation


 Check your original email inbox

(in this case "[email protected]")

You should get an email with your login credentials in case you've invited a new user into Databox or a confirmation email in case you've created a new account with a "+" email.

This solution will still direct all emails to the primary email address ( [email protected]), but they gain access through this extended version.

You can replace the "+example" text with any text you want! For example: "[email protected]" or "[email protected]", etc..

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