Why is there a data discrepancy or inconsistency?

With so many metrics being pulling into Databox from all different data sources, we occasionally get reports of data inconsistency issues. This means that the numbers you’re seeing in your data source (i.e., your HubSpot account) do not identically match the numbers that are reflected in Databox. 

This could be due to a number of reasons. First, check to make sure the filters are the same in your data source as they are in Databox. All date ranges and properties must be replicated in your Databox account in order to produce identical results. 

In some cases, you might not be sure what a specific metric is pulling vs what metric you’re actually looking for/ expecting it to pull. If this is the case, we need to hear about it so we can make sure all metric names are self-explanatory. For example, we recently updated HubSpot lifecycle stages. Instead of the metric “Leads,” we split it into “New Leads” and “Leads from Visits.”

Lastly, there may be some cases where there are issues with the connector and inaccurate data is being displayed. If you believe this is the case, please contact Support at [email protected] 

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