How Can I Get Support for Databox

If our help resources don’t answer your question, or if you are experiencing an undocumented problem, please contact us. We will answer promptly, usually within three hours during our regular business hours ( 9AM to 5PM, Monday to Friday, Central European Time - CET). If tickets are received outside of our normal business hours, we will reply as soon as possible. 

Create a support ticket!

1
 Click the “Help” icon in the bottom right corner of our web application
2
 Click on "Send a Message"
3
 Select a Topic (topics: "I need help getting started," "I have an issue with data," "I think I found a bug," "I would like to suggest a feature," "I would like to request a new integration," "I have a billing question," "I would like to request a product demo," "Other")
4
 Write a subject and message (please send us as much information as possible about the problem)
5
 Click "Send"
You can also get help by clicking on "Help" in the upper-right corner and selecting "Start a conversation" in our web application.

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